Zoe Pierson
Toronto,ON
Summary
I am a highly motivated, adaptable, critical thinker who knows how to go above and beyond expectations. I have spent years as a customer service specialist working to attract and satisfy consumers, have dedicated five years to studying the English language, communication needs, journalism and marketing skills, and will always bring my best foot forward.
Overview
8
8
years of professional experience
Work History
Server
LOCAL Liberty Village
Toronto, ON
09.2023 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Trained new employees
- Created lasting relationships with customers, driving sales
- Supported management as shift lead when needed
Podcast Intern
Canadian Broadcast Corporation
Toronto, ON
07.2024 - 09.2024
- Assisted in the creation and editing of podcast episodes for Front Burner - a leading investigative podcast
- Support producer for storylines, scripts, and content for podcasts
- Edited and fact-checked podcast script
Editor-in-Chief
Humber News
Toronto, ON
01.2024 - 05.2024
- Reviewed and edited content submitted by writers to ensure accuracy, clarity and compliance with company standards.
- Leadership and teamwork
- Developed editorial strategies for print and digital media in order to maximize readership and engagement.
Freelancer
For Love of Writers
Toronto, ON
03.2023 - 03.2024
- Research and gather information and photographs relating to freelance projects.
- Work as a self - help / discovery writer.
Server
The Royal Oak
Ottawa, ON
04.2019 - 08.2023
- Developed trusting relationships with customers by making personal connections
- Trained new employees to perform duties.
Documentation Clerk
West Fraser Mills
Quesnel, BC
05.2022 - 11.2022
- Completed projects according to tight deadlines
- Inspected and proofread documents to check accuracy.
- Collaborated with employees and teams to improve services for clients
- Worked with EXCEL and ADOBE
Volunteer and Leader
Christie Lake Kids
Ottawa, ON
01.2020 - 03.2021
- Assisted children in development of social, communication and problem-solving skills.
Sales Associate
LUSH
Ottawa, ON
05.2019 - 01.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Ethnography Assistant
Harwood Union High School
Kigali, Rwanda
01.2017 - 03.2017
- Visited Rwanda with the Vermont Folklife Center to create media about the culture
- Learned about the Genocide and lasting effects
- Presented our projects to our peers and others in Vermont
- Learned about media production and how to properly interview
Education
Graduate Certificate - Journalism
Humber College
Toronto, ON09.2024
Bachelor of Arts - English Literature
University of Ottawa
Ottawa05.2021
Skills
- Strong communication skills
- Strong leadership skills
- Creative and flexible
- Able to focus and react confidently under pressure
- Team player
- Proficient in Canadian Press writing
- Print writing skills
- Broadcast writing skills
- Conflict resolution
- Product specific writing
- Complex problem Solving
- Proficient in Adobe software
- Copy editing
- Content development
- Interview techniques
Additional Information
- Smart Serve Certified
- Microsoft proficient
- Cum Laude recipient
- Merit Scholarship recipient
References
- Rob Lamberti - Professor at Humber College - 416 948 6197
- Cindy Nikirk - Manager of West Fraser Traffic Department - 250 991 2441
Timeline
Podcast Intern
Canadian Broadcast Corporation
07.2024 - 09.2024
Editor-in-Chief
Humber News
01.2024 - 05.2024
Server
LOCAL Liberty Village
09.2023 - Current
Freelancer
For Love of Writers
03.2023 - 03.2024
Documentation Clerk
West Fraser Mills
05.2022 - 11.2022
Volunteer and Leader
Christie Lake Kids
01.2020 - 03.2021
Sales Associate
LUSH
05.2019 - 01.2021
Server
The Royal Oak
04.2019 - 08.2023
Ethnography Assistant
Harwood Union High School
01.2017 - 03.2017
Graduate Certificate - Journalism
Humber College
Bachelor of Arts - English Literature
University of Ottawa
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