Zivko Rajcic
Burnaby,BC
Summary
Hospitality has been my bread and butter since I was young. It allowed me to travel and work in many places across Europe, Asia, and North America. Meeting new people and exploring different cultures helped me grow and learn new ways of thinking. These experiences gave me a wide range of skills, and made me ready to work in international hospitality.
Overview
8
8
years of professional experience
Work History
Sales Development Manager
Coca Cola Canada
Vancouver, British Columbia
03.2025 - Current
- Prospected new clients within hospitality industry to expand market reach.
- Established initial contact and secured contracts with prospective clients.
- Coordinated service delivery and installation of equipment, including bar guns and fridges.
- Ensured client satisfaction through effective management of product performance.
Server/Bartender
Black And Blue Steakhouse
Vancouver, British Columbia
03.2023 - 10.2024
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
Restaurant Manager
Cavo Bar + Kitchen
Vancouver, British Columbia
01.2021 - 02.2023
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Established policies for cash handling procedures to maximize security measures.
Bartender
Studio Nightclub
Vancouver, British Columbia
02.2022 - 01.2023
- Managed bottle inventory by tracking usage levels and ordering additional stock when needed.
- Monitored guest behavior and alert security if necessary to ensure safety of guests and employees alike.
- Greeted customers and provided exceptional customer service.
Bar Manager
Amareto Cocktail Bar
Pancevo, Serbia
01.2017 - 12.2020
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Education
Certificate - Health And Fitness
"BCPTI" Personal Training Academy
Vancouver, BC01-2022
High School Diploma -
School of Economics And Trade "Paja Marganovic"
Pancevo, Serbia06-2015
Skills
- Inventory management
- Drink menu development
- Sales strategy
- Communication skills
- Problem solving
- Safety protocols
- Interpersonal communication
- Conflict resolution
- Time management
- Team leadership
- Event coordination
- Mixology techniques
Languages
English
Native/ Bilingual
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
French
Limited
Timeline
Sales Development Manager
Coca Cola Canada
03.2025 - Current
Server/Bartender
Black And Blue Steakhouse
03.2023 - 10.2024
Bartender
Studio Nightclub
02.2022 - 01.2023
Restaurant Manager
Cavo Bar + Kitchen
01.2021 - 02.2023
Bar Manager
Amareto Cocktail Bar
01.2017 - 12.2020
Certificate - Health And Fitness
"BCPTI" Personal Training Academy
High School Diploma -
School of Economics And Trade "Paja Marganovic"
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