Bai Essa Coker
London,Canada
Summary
Proactive marketing student at Fanshawe College with a proven track record of strong academic achievement and valuable volunteer experience. Recognized for a sincere, hardworking, and motivated approach, along with an eagerness to learn and contribute innovative ideas. Possesses robust leadership and communication skills, fluent in both English and Wolof, ready to leverage these strengths in a professional setting. Committed to pursuing a career in professional services, particularly in customer service, human resources, and marketing roles.
Overview
4
4
years of professional experience
Work History
Order Picker
Coca Cola Canada
06.2021
- Efficiently pick customer orders
- Locate products using technology
- Retrieve orders according to quantity, size, etc. ensuring accuracy
- Build pallets with orders and position them to the loading dock
- Wrap orders before loading on trucks
- Ensure that the correct number and type of product is loaded and shipped
- Adhere to health & safety policies and quality standards
Delivery Support/CSR
Copps Buildall
01.2021
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems.
Supervisor/CSR
Merla Mae
01.2019
- Managing workflow.
- Training new employees.
- Creating and managing team schedule
- Customer support
- Order take in and takeout.
Cashier, Drive-Thru & Cook
Popeyes
01.2018
- Duty as a cashier was to engage in customer service duties
- Duty at drive thru was to give and take orders from customers quickly yet effectively
- Duty as a cook was to season the foods, I was fastidious with the instruction given to me by my manager
Soccer Coach
FC LONDON
10.2024 - Current
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
Customer Service Representative
Home Hardware Ltd.
10.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Order Picker
Peavey Mart
01.2022 - 09.2022
- Efficiently pick customer orders
- Locate products using technology
- Retrieve orders according to quantity, size, etc. ensuring accuracy
- Build pallets with orders and position them to the loading dock
- Wrap orders before loading on trucks
Education
Business Marketing
Fanshawe College
London, ONHigh School - undefined
West African International School
01.2014
Concacaf C Licence - Soccer
Ontario Soccer
Vaughan, ON09-2025
Skills
- Leadership
- Teamwork
- Meeting Deadlines and Time Management
- Critical Thinking
- Problem Solving
- Compliance
- Customer Experience
LANGUAGES
English Native/Bilingual
Wolof Native/Bilingual
Hobbies and Interests
Sports team: Played Semi-Professional soccer for League 1 Clubs. Played in 1 League team of FC London, Real De Banjul & FC Waterloo., Fitness: Actively working out at the gym to maintain a healthy lifestyle
Timeline
Soccer Coach
FC LONDON
10.2024 - Current
Customer Service Representative
Home Hardware Ltd.
10.2022 - 01.2025
Order Picker
Peavey Mart
01.2022 - 09.2022
Order Picker
Coca Cola Canada
06.2021
Delivery Support/CSR
Copps Buildall
01.2021
Supervisor/CSR
Merla Mae
01.2019
Cashier, Drive-Thru & Cook
Popeyes
01.2018
High School - undefined
West African International School
Business Marketing
Fanshawe College
Concacaf C Licence - Soccer
Ontario Soccer
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