Jaipreet Natt
Regina
Summary
Dynamic professional with extensive experience seeking a challenging position that fosters personal and professional growth. Committed to leveraging skills and expertise to contribute effectively to organizational success. Eager to become a valued asset within a forward-thinking team, driving results and innovation. Passionate about continuous improvement and dedicated to achieving excellence in every endeavor.
Overview
14
14
years of professional experience
Work History
Sales Development Manager
Coca Cola Canada
11.2018 - Current
- Responsible for selling, replenishing, and merchandising products at all designated accounts
- Sell in, build and maintain product displays in compliance with company standards
- Maintain appropriate product levels in beverage sections and throughout accounts including shelf allocation and cold equipment
- Manage back stock inventory levels and trade breakage in assigned accounts
- Meet customer service expectations through daily communication, problem resolution, and appropriate follow up
- Maintains professional, team relationship with co-workers and customers
- Complete required paperwork on a daily basis to include identifying and transmitting replenishment orders
- Maintain Merchandising standards while rotating products each time in designated accounts
- Transport, replace and maintain Point of Sale advertising as appropriate for account
- Work collaboratively with the merchandising Supervisors and order replenishment team to ensure that revenue and profit goals are achieved, and that appropriate inventory levels and merchandising standards are maintained at each store
Sales Account Manager
Staples
03.2017 - 03.2018
- Handle all callbacks, inbound calls, email communication
- Manage multiple clients and/or accounts
- Promote developing a Staples customer, not a ‘one-time’ shopper
- Utilize contact management software and order entry system to track and capture appropriate and required information
- Solve all service escalations for every account managed. Pro-actively utilize internal partners for resolutions
- Act as the customer’s primary liaison to Staples in regards to product, pricing, etc.
- Grow account base by utilizing internal resources to discover and analyze customer’s needs
- Retain and develop above average Staples Business Delivery Customers
- Leverage marketing offers to proactively increase average order size and increase share of wallet for Staples Canada, Inc.
- Make recommendation based on the features/benefits relevant, then gaining a commitment from the customer to purchase
Software Support Specialist
AMPM Services
09.2015 - 12.2016
- Assisting Clients with utilizing the core software and all integrated pieces.
- Troubleshooting any issues clients encounter with the software and supported hardware
- Interacting with clients through call, chat and email interfaces
- Delivering high-level customer service to clients in a personable, professional, and efficient manner
- Travelling throughout Western Canada to provide training / support to the end users in handling the Point of Sale Software, Hardware and Back office
- Managing the automated work orders/tickets to meet the customer service level agreements
- Collaborate with other business units to address issues that impact the Support desk
- Provide on-site and remote desktop, server installation and support services
Customer Service Representative
TD Canada Trust
07.2013 - 09.2015
- Ensure customer problems are handled appropriately, escalating issues when necessary
- Answer questions related to financing options that best suit their business
- Thoroughly resolving any issues from customers
- Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services
- Contribute to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals
- Understand and meet the needs of customers by providing them with advice on appropriate products and services, and/or identify sales opportunities and refer customers to appropriate team members or TD partners
Sales Consultant
The Brick
11.2011 - 07.2013
- Focus on each client and connect on a personal level to offer an exceptional client experience
- Responsible for store opening and closing procedures
- Making sure client’s request is met at first point of contact
- Assist customers with their purchases through relationship selling
- Maintain knowledge of Brick products and services
- Utilizing professional selling expertise and business acumen to meet and exceed sales targets
Education
Post Grad Certification - Enterprise Database Management (Oracle)
Sheridan College
Oakville, ONBachelor of Computer Application -
Panjab University
ChandigarhSkills
- Ability to multi-task in a fast-paced environment
- Self-starter requiring minimal guidance
- Experienced working with Microsoft Office XP, 2003, 2007, 2010, 2016 products
- Ability to troubleshoot problems and delivering timely resolutions
- Excellent verbal and written communication skills
- Ability to work individually or as a part of team
- Understand Customer needs at first point of contact
- Able to navigate cultural differences respectfully and effectively
- Have successfully developed strong relationships with Indigenous individuals and communities
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Development Manager
Coca Cola Canada
11.2018 - Current
Sales Account Manager
Staples
03.2017 - 03.2018
Software Support Specialist
AMPM Services
09.2015 - 12.2016
Customer Service Representative
TD Canada Trust
07.2013 - 09.2015
Sales Consultant
The Brick
11.2011 - 07.2013
Post Grad Certification - Enterprise Database Management (Oracle)
Sheridan College
Bachelor of Computer Application -
Panjab University