ZINEA AFROZ
50 Burnhill Road, Toronto,ON
Summary
Graduate of University of Toronto with Honors- Bachelor of Science, Specializing in Mental Health Studies. Seeking to begin work as Psychologist Assistant.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crises Responder
Distress Centre Of Greater Toronto- Talk Suicide
2022.02 - Current
- Built rapport and alliance through empathy.
- Conducted suicide, and risk assessment.
- Exhibiting complimentary curiosity and solution focused thinking to explore strengths and instill hope.
- Safety planning.
- Engaging in crises interventions (e.g., contacting 911, ambulance, CAS, and Family Services of Peel), and filling out the necessary forms.
- Trained on working with vulnerable and diverse populations.
- Experience working with clients facing suicidal ideation, intent, and mental illnesses.
- Provided necessary resources (e.g., 211 Ontario, etc.)
- Filled out client report forms.
Customer Service Representative
Princess Auto Retail Store
2023.09 - Current
- Billing and payment; including sending invoices, following up with vendors, and submitting other customer forms, both for online and in-person purchases.
- Following-up with vendors, and customers' online orders.
- Scheduled hold services, and pick-up times for customers placing orders over the phone.
- Answering phone calls and emails.
- Provided excellent customer service, helped customers with needs, and used the POS system to take payments by debit, credit, cash, and apple-pay.
Research Assistant
Access Alliance
2023.03 - 2023.08
- Implemented art therapy to survivors of domestic abuse.
- Filled out forms related to providing participants with the necessary resources in the community (e.g., housing, employment, food banks, etc.).
- Followed-up with participants regarding their participation.
- Answered phone calls, and emails from Supervisor and colleagues in a professional manner.
- Conducted intake, assessment, provided information, orientation and services to new comer women, and encouraged their participation in our program.
Research Assistant
University Of Toronto
2023.01 - Current
- Conducted literature reviews using UTSC library online database, PubMed, Google Scholar, PsycINFO, and ProQuest.
- Distinguished meaningfulness and psychological richness.
- Investigated how identity centrality as a student, in one's gender, ethnicity, and sexuality impacts psychological well-being in the student population, while being aware of own impact on others, and exhibiting sensitivity towards these experiences.
- Adapted surveys and questionnaires to measure our constructs, while exercising appropriate judgment.
- Gathered, incentivized, and debriefed participants from the student population, while practicing empathy, and engaging in appropriate interpersonal behavior.
- Administered surveys and questionnaires amongst the student body.
- Analyzed results, and engaged in report writing.
Research Assistant
Bangladeshi Community Services (BCS)
2023.08 - Current
- Attended workshops on grant writing and project development.
- Measured levels of depression, anxiety, and stress with validated scales on the Bengali immigrant population, while exercising empathy, and being sensitive to these experiences.
- Administered mindfulness-based techniques, and breathing techniques to target critical constructs, while engaging in appropriate interpersonal behavior.
- Conducted follow-up to investigate if benefits of the intervention had been retained.
- Gathered, and incentivized participants, organized venue, and allocated volunteer honorarium, while being aware of own impact on others, and exercising appropriate judgment.
Education
Bachelor of Science - Specialist in Mental Health Studies
University of Toronto
Toronto, ON06.2023
Skills
- Sensitivity to others
- Prepared to work 20 hours per week
- Empathy and capacity to provide support to others
- Responsible, well-organized, and detail oriented
- Appropriateness of interpersonal behavior
- Flexible, able to multitask, and adapt to change
- Excellent written and oral communication
- Able to work in Etobicoke office (Islington/ Dundas)
- Post-secondary psychology studies degree
- Crisis Intervention
- Fluent in English, Hindi, Bengali, and Urdu
Certification
CPR and First-Aid
Timeline
Customer Service Representative
Princess Auto Retail Store
2023.09 - Current
Research Assistant
Bangladeshi Community Services (BCS)
2023.08 - Current
Research Assistant
Access Alliance
2023.03 - 2023.08
Research Assistant
University Of Toronto
2023.01 - Current
Crises Responder
Distress Centre Of Greater Toronto- Talk Suicide
2022.02 - Current
Bachelor of Science - Specialist in Mental Health Studies
University of Toronto
CPR and First-Aid
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