Kirsti Smith
Toronto,ON
Summary
To acquire a position in the social services sector where I can grow my skills while providing exceptional service and assistance to clients.
Overview
7
7
years of professional experience
Work History
Line Responder (Volunteer)
Distress Centres of Greater Toronto
09.2023 - Current
- Answering calls in a timely manner
- Ensuring detailed, specific call reports are filled out after each call
- Appropriately assist callers with a wide range of needs (isolation, crisis, suicide risk, mental health, distress)
- Assisting in co-facilitating training sessions for new volunteers
- Improved organizational efficiency by interviewing and assisting in volunteer onboarding processes
- Maintained up-to-date knowledge of the organizations resources and practice
- Helped service users navigate social services system and access needed resources when needed
- Always ensured to represent the organization positively and professionally while providing callers with support
Settlement Work Volunteer
Adam House
09.2018 - 07.2019
- Mainly worked with refugees/newcomers
- Assisted clients with settlement specific paperwork (applying for permanent residency, citizenship, etc.)
- Accompanied clients to appointments
- Spoke with residents regarding a variety of issues (varying from casual conversation to upsetting experiences)
- Contributed to staff planning meetings, providing valuable insights based on conversations with residents
- Used strong interpersonal and communication skills to convey appropriate information to residents
- Provided administrative support when needed
Food Bank Volunteer
The Lighthouse
09.2017 - 06.2018
- Assisted organization in planning and carrying out food bank services twice per week
- Helped clients check in and supervise food bank service
- Enhanced community food security by efficiently sorting donated items and monitoring service users accessing food bank
- Collaborated with team members to ensure fair distribution of food and necessities to service users
- Maintained a clean and organized workspace, to ensure the safety and well-being of volunteers and service users
- Demonstrated flexibility by adapting to various roles within the organization as needed, including distributing food, front desk support, and assisting with special programs
Education
Bachelor of Social Work -
York University
04.2024
Diploma of Social Service Work -
Seneca College
06.2019
Skills
- Ability to appropriately and effectively work alongside clients with a variety of struggles
- Successfully speak with individuals who are in distress (including high risk clients)
- Social services and settlement work experience
- High level of computer skills
- Flexible schedule
Timeline
Line Responder (Volunteer)
Distress Centres of Greater Toronto
09.2023 - Current
Settlement Work Volunteer
Adam House
09.2018 - 07.2019
Food Bank Volunteer
The Lighthouse
09.2017 - 06.2018
Bachelor of Social Work -
York University
Diploma of Social Service Work -
Seneca College
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