Zhengmao Dong
Markham,ON
Summary
Accomplished Flight Service Specialist with a proven track record at East China Regional Air Traffic Management Bureau, enhancing flight safety and operational efficiency. Expert in airspace management and adept at fostering professional growth. Demonstrated success in improving customer satisfaction and retention through technical knowledge and effective communication.
Overview
34
34
years of professional experience
Work History
Flight Service Specialist
East China Regional Air Traffic Management Bureau
07.1990 - Current
- Provided mentorship and guidance to junior Flight Service Specialists, contributing to their professional growth and development within the organization.
- Enhanced flight safety by conducting thorough pre-flight briefings and providing accurate weather updates to pilots.
- Increased operational efficiency by coordinating with air traffic control for smooth flight departures and arrivals.
- Compiled and summarized reports for analysis through use of computer programs and peripheral equipment.
- Developed strong working relationships with pilots ensuring open channels of communication allowing for smoother execution of flight procedures.
- Supported pilots with timely updates on potential hazards or changes in route conditions, enhancing overall flight safety.
Aeronautical Information Service Officer
Administration of Macau Airport
07.1995 - 07.1997
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
Education
Bachelor of Science - Air Traffic Control
Civil Aviation Institute of China
TianJin, China07.1990
Skills
- Technical knowledge
- Airspace Management
- Data Interpretation
- Flight planning
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Aeronautical Information Service Officer
Administration of Macau Airport
07.1995 - 07.1997
Flight Service Specialist
East China Regional Air Traffic Management Bureau
07.1990 - Current
Bachelor of Science - Air Traffic Control
Civil Aviation Institute of China
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