Overview
Work History
Education
Skills
Timeline
Generic

JOSE PAOLO DE GUZMAN

Lethbridge,AB

Overview

10
10
years of professional experience

Work History

Flight Service Specialist

NAV Canada
Lethbridge, AB
10.2023 - Current
  • Provided Airport Advisory Services (AAS) to pilots at a mandatory frequency airport, offering real-time traffic updates, wind direction, altimeter settings, and runway conditions.
  • Maintained radio watch on MF and VHF frequencies to ensure effective traffic coordination in non-controlled airspace.
  • Relayed critical operational data including wildlife activity, NOTAMs, and surface conditions to support safe takeoffs and landings.

Collections Officer

CANADA REVENUE AGENCY
Toronto, ON
09.2021 - 10.2023
  • Managed a portfolio of individual and business tax accounts to recover outstanding balances in accordance with CRA policies and the Income Tax Act.
  • Conducted financial reviews and risk assessments to determine a taxpayer's ability to pay, issuing garnishments, liens, or payment arrangements when appropriate.
  • Communicated with taxpayers and representatives to resolve account discrepancies and explain legal obligations clearly and professionally.
  • Interpreted federal legislation, court orders, and audit findings to guide collection actions and ensure compliance.
  • Maintained accurate records and adhered to strict privacy and confidentiality standards in handling sensitive taxpayer information.payments, account updates and other concerns.

Taxpayer Services Agent

CANADA REVENUE AGENCY
Toronto, ON
01.2021 - 09.2022
  • Delivered accurate and confidential assistance to individuals and businesses regarding tax obligations, benefit programs, and CRA policies via phone and written communication.
  • Researched and interpreted the Income Tax Act, Excise Tax Act, and CRA guidelines to resolve client inquiries efficiently.
  • Educated taxpayers on filing requirements, payment options, and available government programs (e.g., GST/HST credits, Canada Child Benefit).
  • De-escalated complex or emotionally charged calls by applying empathy, active listening, and clear explanations.

Service Advisor

Vickar Nissan
Winnipeg, MB
03.2017 - 08.2018
  • Acted as the primary point of contact for customers needing vehicle maintenance or repairs, delivering clear, professional service in a fast-paced dealership environment.
  • Assessed customer concerns, generated accurate work orders, and communicated technician findings in understandable terms.
  • Explained recommended services, provided cost estimates, and obtained approvals to ensure customer satisfaction and trust.
  • Managed scheduling and coordination of repairs, balancing technician workloads and meeting customer timelines.
  • Resolved service-related complaints or issues quickly and tactfully, resulting in strong customer retention and satisfaction.

Sales Associate

Marshalls
Winnipeg, MB
10.2015 - 03.2017
  • Provided friendly and efficient customer service on the sales floor and at the point of sale, assisting shoppers with product selection, sizing, and availability.
  • Collaborated with team members during high-traffic periods to meet store performance goals and deliver a smooth shopping experience.
  • Received and organized new merchandise during stock deliveries, tagging and placing items on the floor efficiently.

Education

High School Diploma -

Sisler High School
06.2016

Skills

  • Problem Investigation
  • Conflict Resolution
  • Professional Communication
  • Attention to Detail
  • Administration and Management
  • Service Quality Standards

Timeline

Flight Service Specialist

NAV Canada
10.2023 - Current

Collections Officer

CANADA REVENUE AGENCY
09.2021 - 10.2023

Taxpayer Services Agent

CANADA REVENUE AGENCY
01.2021 - 09.2022

Service Advisor

Vickar Nissan
03.2017 - 08.2018

Sales Associate

Marshalls
10.2015 - 03.2017

High School Diploma -

Sisler High School

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JOSE PAOLO DE GUZMAN