CHRISTOPHER AHIAKONU
OTTAWA
Summary
Proactive Distribution Associate recognized for four years of hands-on experience in shipping, receiving freight , picking and pulling stock, maintaining logs. Skilled at working efficiently, ,safely and timely
Overview
18
18
years of professional experience
1
1
Certification
Work History
Flight Service Specialist
Air Canada
11.2022 - Current
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- De-greased aircraft exteriors using approved cleaning solvents and equipment.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- Skilled at working independently and collaboratively in team environment.
- Worked well in team setting, providing support and guidance.
- worked 6 flights daily
Personal Support Worker(PSW)
Attenticare (Agency)
01.2023 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
Warehouse Distribution Associate
WESCO DISTRIBUTION CANADA PL
10.2021 - 11.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Shipped material and performed boxing packing labeling and preparation of related documents.
- Checked packages and merchandise for damage and notified vendors.
- Recorded information on shortages and discrepancies to keep records current and accurate.
- Process claim for damage or shortages
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Processed return material authorization
- Cycle count and inventory management
- Informed inside and outside sales team of shortages and back orders from system
Construction Worker
MOCA PROJECT
09.2021 - 10.2021
- Fixing of Racks in warehouse
- Loading and unloading merchandisers from trucks
- Installing desk top computers and printers
- Marking 5s and placing item machines tables bins and cages in specific locations
- Mounting of safety protocols signs and boards
- House keeping ,and organizing project location
- Boosted team performance by moving materials with forklifts and other equipment
- Assembling of 10 table and chairs daily
Warehouse Person
The Masters Group (HVAC Distribution Centre)
03.2021 - 08.2021
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Operated RF scanners to pick orders and verify products
- Loading and unloading of trucks daily
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Consistently lifted materials weighing as much as 75 pounds
- Making sure that OHS protocols are followed by team mates
- Operated pallet jacks and material moving equipment to receive and transport items in warehouse locations
Warehouse Associate
Wesbell Logistics
10.2018 - 08.2021
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Manually or mechanically loaded and unloaded materials from pallets.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Consistently lifted materials weighing as much as 75 pounds
Area Sales Manager
VODAFONE GHANA
10.2009 - 08.2017
- Hired, trained and managed sales Agents, administered and implemented compensation plan to support area sales goals
- Worked diligently to resolve unique and recurring customer complaints
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Managed and motivated sales team to increase revenue 98% MOM on telecom products and services
- Coached 25 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 95%.
- Used Excel, Word ,and other applications such as CRM/UNICORN/FMTS in generating my sales report and team performance weekly and monthly
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory
- Hired, trained and managed sales Agent and administered and implemented compensation plan to support area sales goals
Customer Service Representative
Ghana Telecom
03.2005 - 10.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
GED -
Shaw Academy- Professional Diploma Leadership
Fido Sponsored Online Certificate10.2019
Bachelor of Science - Business Administration-MARKETING
CENTRAL UNIVERSITY COLLEGE
GHANA ACCRA07.2008
Associate of Arts - Telecom Product, Customer Service Network Process
Ghana Telecom Training School
Accra09.2005
Associate of Applied Science - HIGHER NATIONAL DIPLOMA -MARKERTING
ACCRA POLYTECHNIC
ACCRA GHANA06.2003
GED -
COLLEGE ESSOR
Québec, QC01.2023
Skills
- Order Picking and Processing
- Materials Handling and Transport
- Shipping and Receiving
- Forklift Operations
- Proficient in SAP CRM UNICORN OUTLOOK
- Order Auditing
- Proficient in using warehouse radio frequency Scanners
- Warehouse equipment operation
- Product distribution
- Warehouse training
Certification
Ontario G Licensed
Counter balance forklift certification
Order Picker certification
License private security guard
PSW Certification
Timeline
Personal Support Worker(PSW)
Attenticare (Agency)
01.2023 - Current
Flight Service Specialist
Air Canada
11.2022 - Current
Warehouse Distribution Associate
WESCO DISTRIBUTION CANADA PL
10.2021 - 11.2022
Construction Worker
MOCA PROJECT
09.2021 - 10.2021
Warehouse Person
The Masters Group (HVAC Distribution Centre)
03.2021 - 08.2021
Warehouse Associate
Wesbell Logistics
10.2018 - 08.2021
Area Sales Manager
VODAFONE GHANA
10.2009 - 08.2017
Customer Service Representative
Ghana Telecom
03.2005 - 10.2008
GED -
Shaw Academy- Professional Diploma Leadership
Bachelor of Science - Business Administration-MARKETING
CENTRAL UNIVERSITY COLLEGE
Associate of Arts - Telecom Product, Customer Service Network Process
Ghana Telecom Training School
Associate of Applied Science - HIGHER NATIONAL DIPLOMA -MARKERTING
ACCRA POLYTECHNIC
GED -
COLLEGE ESSOR