ZEPHYR FLEMING
TORONTO,ON
Summary
My goal is to secure a place in the Combined Degree Program provided by The Faculty of Information at The University of Toronto. While I do not have direct work experience in the field of Information studies, I hope to bring ample amounts of both enthusiasm and curiosity to the program. I firmly believe that the skills I already possess and the new ones I will gain will help me thrive in the field and hopefully secure a professional career in Information and Museum management.
Overview
15
15
years of professional experience
Work History
Front of House Manager
The Healthy Butcher
01.2017 - 11.2019
- General administrative work including bookkeeping, financial management and Centre maintenance
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Administrative Assistant
The Toronto Healing Arts Centre
01.2010 - 11.2019
- Primarily responsible for the organization of company profits from all cashier registers as well as handling customer questions and concerns
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Administrative Assistant/Associate Product Manager
Diana's Seafood
Toronto, ON
11.2019 - Current
- Learned the various techniques of seafood processing.
- Educated customers and staff about the seafood industry and sustainability practices.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations easily.
- Improved time management skills by taking on scheduling responsibilities.
Education
Bachelor of Arts - Archaeology
University of Toronto
Toronto, ON11.2017
High School Diploma -
Orangevile District S.S
2007
Skills
- Excellent organizational skills
- Proficient in Microsoft Office tools (ie Word, Excel)
- Excellent time management skills
- Exceptional research and problem-solving skills
- Goal-oriented and dedicated to task completion
Volunteer Work
For almost the entirety of 2015 I volunteered at the Royal Ontario Museum in their Hands on Biodiversity and Geology departments. At the Biodiversity station, I used museum artifacts to educated visitors about the biodiversity of Canada. In the Geology department I worked in the archives where I cataloged and organized field specimens that scientists collected for future scientific research.
Timeline
Administrative Assistant/Associate Product Manager
Diana's Seafood
11.2019 - Current
Front of House Manager
The Healthy Butcher
01.2017 - 11.2019
Administrative Assistant
The Toronto Healing Arts Centre
01.2010 - 11.2019
Bachelor of Arts - Archaeology
University of Toronto
High School Diploma -
Orangevile District S.S
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