Zane Boucher
Toronto,Canada
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Program & Community Support Staff
Canadian Bible Society
Toronto, Canada
09.2025 - Current
- Support community outreach & literacy initiatives
- Assist event coordination & resource management
- Engage diverse community members
- Managed inventory by organizing and restocking shelves regularly.
- Assisted customers in locating books and recommended titles based on preferences.
- Offered point-of-sale initiatives to increase sales and drive customer loyalty.
- Assisted customers in finding and selecting books based on their needs.
Lead Guest Experience Leader & Team Leader
McDonald's Canada
East York, Canada
01.2020 - Current
- Lead customer service operations and team performance
- Train and mentor new staff
- Improve engagement and service flow
- Ensured exceptional customer service during peak hours at fast-paced restaurant.
- Trained new staff on operational procedures and company standards.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Monitored dining area cleanliness and maintained a welcoming atmosphere.
Volunteer
Flying Angels Track & Field Academy
01.2015 - Current
- Youth athlete support and event coordination
Coach & Organizer
East York Track & Field Team
East York, Canada
01.2023 - 01.2024
- Athlete development and meet operations
- Developed training programs for athletes to enhance performance and skills.
- Mentored young athletes in techniques and sportsmanship principles.
- Organized team events and competitions to foster teamwork and camaraderie.
Produce Associate
FreshCo
Toronto, Canada
01.2019 - 01.2020
- Maintained displays & assisted customers
- Stocked and organized fresh produce displays for optimal customer accessibility.
- Monitored product quality and removed damaged items to maintain freshness.
- Assisted customers in selecting produce and provided information on products.
Education
Bachelor of Arts (Honours) - Health Studies, Political Science, Bioethics
University of Toronto
Toronto, ON01.2026
High School Diploma -
East York Collegiate Institute
Toronto, ON01.2022
Skills
- Customer-focused leadership
- Adaptability and problem-solving
- Digital tool proficiency
- Reliability
- Attention to detail
- Collaboration and teamwork
- Customer service excellence
- Team development and coaching
- Community engagement and outreach
- Communication skills
- Athlete development
Volunteer Experience
- Flying Angels Track & Field Academy, Volunteer, 01/15, Present, Youth athlete support and event coordination
- East York Track & Field Team, Coach & Organizer, 01/23, 12/24, Athlete development and meet operations
Awards
- Jr Olympics 2x Record Holder
- TDSB Track & Field Awards (200m, 400m PB)
- OFSAA Champion (2018)
Accomplishments
2018's Toronto's Top Black Student Athlete
Affiliations
CPR - First Aid Level C
Timeline
Program & Community Support Staff
Canadian Bible Society
09.2025 - Current
Coach & Organizer
East York Track & Field Team
01.2023 - 01.2024
Lead Guest Experience Leader & Team Leader
McDonald's Canada
01.2020 - Current
Produce Associate
FreshCo
01.2019 - 01.2020
Volunteer
Flying Angels Track & Field Academy
01.2015 - Current
Bachelor of Arts (Honours) - Health Studies, Political Science, Bioethics
University of Toronto
High School Diploma -
East York Collegiate Institute