Chamanthi Maligaspe
Etobicoke,ON
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Executive, Liability Sales & Propositions
DFCC Bank PLC
Colombo, Sri Lanka
03.2022 - 01.2023
- Managed a team of 112 Business Development Offices to drive sales growth, ensuring alignment with annual targets through effective motivation, training, and leadership
- Provided daily support to the sales team, overseeing functions related to liabilities and propositions, ensuring smooth operations and consistent performance
- Developed and executed island-wide business promotions aimed at boosting sales volumes and increasing market share
- Identified and capitalized on cross-selling opportunities, enhancing revenue streams and maximizing the effectiveness of sales efforts
- Directed all operational aspects of the department, including customer service, human resources, administration, and sales, ensuring alignment with the bank's strategic objectives
- Conducted thorough market assessments, identifying both current and prospective sales opportunities to adapt to changing market conditions
- Fostered a high-performance team by providing regular training, coaching, and motivation, helping staff reach their full potential and consistently exceed sales targets
Executive, Branch Operation Department
DFCC Bank PLC
Colombo, Sri Lanka
08.2019 - 03.2022
- Managed a team of 16 officers within the Clearing Department, leading a project team to ensure smooth and accurate operations, consistently meeting service excellence standards
- Oversaw and authorized key officer functions for special projects, ensuring efficiency, accuracy, and adherence to established protocols
- Coordinated with vendors on special projects, ensuring quality control and the timely completion of tasks while meeting and exceeding service level expectations
- Prepared, reviewed, and forwarded daily and weekly performance reports, providing insight into team performance and identifying areas for improvement
- Ensured compliance with proper banking procedures across branches, offering guidance, training, and support to optimize operational efficiency and maintain smooth banking functions
Credit Executive
DFCC Bank PLC
Nugegoda, Sri Lanka
12.2018 - 07.2019
- Managed two key functions: Credit and Branch Operations, consistently exceeding service, quality, and productivity objectives through proactive customer engagement and relationship management
- Oversaw the existing customer portfolio, strengthening relationships and expanding business opportunities by cultivating referrals and developing new client relationships
- Conducted regular client visits, analyzing the financial structure of businesses, and recommending tailored banking products and services to meet their needs
- Built strong, trust-based relationships with clients by listening carefully to their requirements and educating them on the most appropriate banking solutions for their businesses
- Reviewed and validated credit proposals prepared by subordinates, ensuring compliance with bank guidelines and credit norms to mitigate risk
- Managed premier clients of the branch, handling both asset and liability products, and providing personalized service to meet their day-to-day banking needs across Credit and Operations
Executive, Credit Administration Department
DFCC Bank PLC
11.2012 - 12.2018
- Conducted final checks for disbursements, facility limit creations, and cancellations to ensure accuracy and compliance with internal procedures
- Authorized overdraft audits and addressed branch queries, providing effective and timely resolutions to maintain smooth operations
- Authorized loan disbursements and recoveries, ensuring adherence to bank policies and approval protocols
- Reviewed and signed statements of accounts for legal purposes, ensuring compliance with regulatory requirements
- Ensured compliance with internal procedures, systems, and guidelines for mortgage bonds, cash-backed releases, and the auditing of guarantees issued by branches
Junior Executive
MERC BANK
04.2001 - 11.2012
- Processed cash acceptances and payments while thoroughly scrutinizing cheques presented for payment to ensure accuracy and compliance
- Managed the opening of new accounts, ensuring all necessary documentation was collected and verified in accordance with bank policies
- Handled both inward and outward clearing functions, including the management of inward returns and outward returns, ensuring timely and accurate processing
- Managed import and export collection bills, ensuring proper handling and documentation for international transactions
- Reviewed import and export documents for discrepancies and processed Import/Export loans, ensuring compliance with regulations
- Processed entries and SWIFT messages for import bill payments, ensuring accurate and timely transaction execution
- Provided customer service at the front counter, addressing customer requests and inquiries with professionalism and efficiency
Executive, Trade and Service Department
MERC BANK
- Checked and authorized import bill payment entries and SWIFT messages (both L/C & Collection), ensuring all entries were accurate and aligned with bank policies before posting
- Managed follow-up on Collection Bills (D/A), particularly handling non-payment SWIFTs to ensure timely resolution of outstanding payments
- Authorized and endorsed shipping guarantees prepared by junior staff, overseeing the guarantee cancellation process to ensure proper documentation and compliance
- Authorized the release of original documents related to Letters of Credit (L/C) and Collection Bills, ensuring adherence to procedures and risk management guidelines
- Authorized customs link transactions and loan recoveries, ensuring accurate processing and compliance with regulatory requirements
- Checked and authorized Letters of Credit (LC) acceptance and collection acceptance entries and SWIFTs, ensuring that all documentation was free from discrepancies
Education
Customer Service Skills Certification -
Alison Academy
Canada10.2024
Master of Business Administration -
Cardiff Metropolitan University
UK01.2015
International Trade Finance and Foreign Exchange -
Institute of Bankers of Sri Lanka
Certificate Course in Banking & Finance -
Institute of Bankers of Sri Lanka
Diploma in Banking and Finance -
London business school
affiliated to Wigan & Leigh CollegeSkills
- Supervisory & Leadership Skills
- Objective-Based Management
- Decisiveness in Management
- Employee Development
- Talent Development
- Performance Coaching
- Team Management & Collaboration
- Team Building & Motivation
- Conflict Resolution
- Customer Service & Relationship Management
- Customer-Focused Leadership
- Effective Communication
Professional Highlights
- Over 20 years of proven experience in the banking industry, with a strong track record of delivering results in various roles.
- Advanced knowledge of banking procedures, customer service, business management, and administrative functions.
- Skilled in working within a customer-oriented environment, consistently ensuring high levels of satisfaction and service excellence.
- Collaborative team player with a strong ability to meet deadlines and effectively manage workloads in a fast-paced setting.
- Exceptional verbal and written communication skills in English, with the ability to communicate complex information clearly and professionally.
- Highly independent and self-motivated, capable of working with minimal supervision while maintaining high standards of accuracy and efficiency.
- Adept at working in a system-driven environment, utilizing technology to enhance productivity and ensure operational effectiveness.
Timeline
Executive, Liability Sales & Propositions
DFCC Bank PLC
03.2022 - 01.2023
Executive, Branch Operation Department
DFCC Bank PLC
08.2019 - 03.2022
Credit Executive
DFCC Bank PLC
12.2018 - 07.2019
Executive, Credit Administration Department
DFCC Bank PLC
11.2012 - 12.2018
Junior Executive
MERC BANK
04.2001 - 11.2012
Executive, Trade and Service Department
MERC BANK
Customer Service Skills Certification -
Alison Academy
Master of Business Administration -
Cardiff Metropolitan University
International Trade Finance and Foreign Exchange -
Institute of Bankers of Sri Lanka
Certificate Course in Banking & Finance -
Institute of Bankers of Sri Lanka
Diploma in Banking and Finance -
London business school
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