Veronica Chitanhu
Edmonton,AB
Summary
Experienced in retail with a friendly and approachable demeanor that creates a warm and inclusive atmosphere. Committed to supporting colleagues and customers by offering help and being proactive. Developed flexibility, adaptability, organizational skills, and time management abilities while working at The Premium Outlet Collection Mall for the last 2 years. Reliable team player who can be counted on to create positive customer experiences.
Overview
8
8
years of professional experience
Work History
Guest Services Agent
Premium Outlet Collection Mall
Edmonton
05.2023 - Current
- Greeted guests warmly
- Handled guest inquiries , requests and concerns in professional and courteous manner.
- Maintained cleanliness and organization of front office area.
- Collaborated with other mall departments to ensure seamless guest experiences.
- Other duties assigned by Supervisor or Manager.
Cleaning Crew Member
Dexterra (Premium Outlet Collection Mall)
Edmonton, AB
06.2022 - 05.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
Licensed In-Home Daycare Provider
Self-employed
Zimbabwe
01.2017 - 01.2021
- Maintained safe and nurturing environment by adhering to health and safety guidelines, ensuring well-being of each child.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
- Prepared, served and cleaned up daily meals for up to 6 children.
- Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
Education
Certificate - Alberta Basic Security Training
Tip of The Spear Security Guard Academy
Edmonton, AB10.2023
Skills
- Positive and professional
- Reliability and punctuality
- Cleaning and sanitizing
- Teamwork and collaboration
- Policy and procedure adherence
- Honest and dependable
- Security guard license
Timeline
Guest Services Agent
Premium Outlet Collection Mall
05.2023 - Current
Cleaning Crew Member
Dexterra (Premium Outlet Collection Mall)
06.2022 - 05.2023
Licensed In-Home Daycare Provider
Self-employed
01.2017 - 01.2021
Certificate - Alberta Basic Security Training
Tip of The Spear Security Guard Academy