PRIYANKA PATEL
Management
Toronto
Summary
Highly motivated toward management and customer service. To seek and maintain time-time position that offers professional challenges utilizing interpersonal skills, attention to detail and excellent organizational skills, excellent time management and problem-solving skills. Motivated to learn, grow and excel.
Overview
7
7
years of professional experience
Work History
Guest Services Agent
VRQ Hotel
11.2020 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained energy and enthusiasm in fast-paced environment. Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Promoted local entertainment and sporting events and offered details to assist patrons. Promoted hotel brand's loyalty program via social media, email and direct mail.
Shift Supervisor
Pizza Hut
05.2017 - 05.2022
- Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, Training New employee, monitoring efficiency of all processes and creating positive work environment.
- Inventory management, ordering-receiving,stock take, Planning and organizing task, and maintaining highest standards of food quality, service, cleanliness and sanitation.
- Handling customer complain and queries, employee issues,Keep track of monthly, quarterly and yearly goals, Daily Cash handling including banking assigning tills, Admin work, daily POS operating and experience with KDS and Reporting system.
- Responsible for delegating tasks to team members and resolving problems that occur on shift.
In Room Dining Operator
Fairmont Royal York
08.2022 - Current
- Take food and beverage orders from the guest. Maximize sales through upselling and accommodating with guest concern in a prompt, professional pleasant manner.
- Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing: record keeping and fling: operating telephones and switchboards by following techniques and procedures: data entry: desktop publishing: and other activities involving general office and administrative skills.
- Establish work schedules and procedures and co-ordinate activities with other work units or departments.
- Resolve work-related problems and prepare and submit progress and other reports to manager.
- Takes responsibility for extending services up to standards.
Visa Consultant - Internship
Travcour
09.2019 - 12.2019
- Answering incoming calls; taking messages and re-directing calls as required, walking customer queries, Dealing with email enquiries, General office management such as Inventory, Getting cheque draft from bank, Data entry using Microsoft Excel.
- Providing information on visa requirement for application, giving advice on correct visa for experience, skills and country of origin and helped correct different issues.
Administrative Assistant - Internship
Auckland Jet Boat Tours
06.2019 - 08.2019
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance. Confirming the customer booking and schedule for next available ride, Answering customer phone and email queries, guide customer to safety equipment. Maintained an Organized, clean, professional work space and waiting area, smoothly managed the day-today front desk operation.
Education
Certificate- Information Communication Technology
Manukau Institue of Technology
Auckland10.2018
Graduate Diploma - Travel And Tourism Management
Crown Institue of Studies
AucklandSkills
- Strong Customer services Skills, Ability to quickly assess customers' needs
- Strong sales experience ideally in tourism industry
- Health and safety standards
- Excellent verbal and nonverbal communication skills
- Excellent attention to details
- Commitment to quality and services
- Excellent administrative Assistant
- Language skills and cultural sensitivity
- IT literate and fully up to date with latest technology and booking systems
- Maintaining confident and professional appearance at all times
Timeline
In Room Dining Operator
Fairmont Royal York
08.2022 - Current
Guest Services Agent
VRQ Hotel
11.2020 - 05.2022
Visa Consultant - Internship
Travcour
09.2019 - 12.2019
Administrative Assistant - Internship
Auckland Jet Boat Tours
06.2019 - 08.2019
Shift Supervisor
Pizza Hut
05.2017 - 05.2022
Certificate- Information Communication Technology
Manukau Institue of Technology
Graduate Diploma - Travel And Tourism Management
Crown Institue of Studies
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