Navya Saldi

• Processing credit card payments for room charges and sending invoices.
• Knowledgeable in Refund Request, Cancellation Request, Service Inquiry, Damaged Control in billing error, Customer Issue Resolution
• Negotiating and assisting with businesses in renting conference halls.
• Constant monitoring and studying of updates about Hilton Honors policies.
• Responsible in banquet items purchasing.
• Communicating with third party reservations and keeping accountable of reservation changes.
• Collaborating with maintenance, kitchen, and housekeeping
• Complete daily shift audit and balance all account settlements and charges.
• Managing payment in terms of credit card, debit card, or cash.
• Upselling rooms to increase revenue for the company by encouraging guests to purchase additional items or services during their stay.
• Compute bills, collect payments (or authorize credit) and make change for guests.
• Answering questions about hotel policies and procedures, including information about check-in and check-out times, parking arrangements.
• Answering questions about hotel policies and procedures, including information about check-in and check-out times, parking arrangements.
• Assisting guests with their luggage and storing it safely until they check in or out of their room.
• Checking guests into their rooms upon their arrival to the facility using a computerized system.
• Generating Digital Key Cards.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Pool checking and updating records.
• Restocking pantry and guest necessities.
• Accommodating guest through phone call, email, and walk-ins.
• Knowledgeable in handling group reservations such as hockey teams and airlines members.

• Greeted guests with a smile and ensured exceptional dining experiences
• Served over 50 tables in a 4-hour shift
• Accurately took orders from guests and conveyed any dietary restrictions to the kitchen
• Efficiently cleared tables and reset them promptly to ensure quick turnaround.