ZAINABU OKARI OKARI
PERSONAL SUPPORT WORKER
Barrie,ON
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
plus......
A driven employee, offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Personal Support Worker
UMS Healthcare College
09.2023 - 05.2024
- Provide personal care and related paraprofessional services in accordance with an established plan care
- Typically involved in both personal care tasks and incidental activities of daily living such as housingkeeping ,meal preparation ,socializing and companionship.
- Supporting and helping with health care needs including routine checks and administrating medicatio.
Waitress/Host
Restaurant Secrets INC
03.2018 - 10.2021
- Greet welcome and sit customers.
- Provide excellent customer service.
- Always strive towards best customer satisfaction.
- Up-sell when appropriate
- Arrange table settings.
- Take and serve food/drinks orders.
- Make suggestions based on their preferences
- Resolved client concerns quickly and give discounts where needed.
- Tracked weekly sales, expenses and other financial information in Microsoft Excel.
Personal Support Worker
Nyamira Nursing Home
12.2008 - 03.2016
- Scheduled and accompanied clients to medical appointments
- Provided staff coaching, mentoring and consultation to enhance performance and professional development
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Entrusted to handle confidential and sensitive situations in professional matter
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Ran errands for customers, including shopping, and picking up other necessities
- Remained alert to problems or health issues of clients and competently responded
- Assisted patients with self-administered medications through checking proper dosage and correct time
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Replaced bandages, dressings and binders to care for wounds and encourage healing
- Helped clients manage money, pay bills and shop for groceries or personal items
- Identified needs and coordinated plans for travel and out-of-town functions
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
- Maintained appropriate filing of personal and professional documentation
- Documented vitals, behaviors and medications in client medical records
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
Social Worker Uzima Foundation
Uzima Foundation
08.2005 - 07.2008
- Arranged for seminars and capacity building programs.
- worked with the young people to find the solutions to their problems.
- Helping protect people especially the vulnerable from harm or abuse or supporting people to live independently.
- Work with clients ,their families and others around them and with different client groups.
- Provide physical help which may include helping with household tasks and personal care.
- Providing emotional support for an individual and their families.
- Supporting and helping with health care needs,including routine checks or administrating medication.
- Do research and assessment on clients ,respond to clients in crisis.
- Planning programs of assistance for clients.
- Do client advocacy.
Field Coordinator
Action Aid Kenya
02.2004 - 05.2005
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Processed payments and documented account changes for financial accuracy and transparency
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Tracked inventory and ordered office supplies encouraging cost-effective solutions
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments. While also managing a multi line telephone system
Education
Associate of Science - SOCIAL WORK
EMBU GOVERNMENT COLLEGE
KENYA 09.2023 - 05.2024
Skills
- First Aid and CPR
- ADLs Assistance
- Emotional Support
- WHIMS and safety
- Healthcare management
- Food Preparation and Safety
- Exceptional Customer Service
- Conflict Resolution
- Adaptive and Creative
- Hospitality service
- Food Handling
- Regulatory Compliance
- Clinical Documentation
- Privacy and confidentiality
- N95 Mask handling
Timeline
Personal Support Worker
UMS Healthcare College
09.2023 - 05.2024
Associate of Science - SOCIAL WORK
EMBU GOVERNMENT COLLEGE
09.2023 - 05.2024
Waitress/Host
Restaurant Secrets INC
03.2018 - 10.2021
Personal Support Worker
Nyamira Nursing Home
12.2008 - 03.2016
Social Worker Uzima Foundation
Uzima Foundation
08.2005 - 07.2008
Field Coordinator
Action Aid Kenya
02.2004 - 05.2005
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