Zahra Zahmat Doost
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Correctional Officer position. Ready to help team achieve
Professionally trained in fundamentals of mental health, case management, youth and social welfare systems in Canada, and performing intake and reporting
Great knowledge of advocacy in women domestic violence and gender base violence
Proficient in MS Office Suite, including MS Word, Outlook, Excel, PowerPoint and client database
Overview
20
20
years of professional experience
1
1
Certification
Work History
Placement
working women community centre
2024.05 - Current
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Managing computer, Citizenship, English conversion, and lifestyle classes for newcomers and refugees of all ages (youth, adults and seniors)
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Promoted culture of self-care and professional development among colleagues, fostering supportive work environment that encouraged ongoing growth and learning.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
Volunteer
Canadian Centre for Victims of Torture
2023.08 - 2024.03
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Led counseling group to discuss topics such as eating disorders and relationship issues.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Encouraged patients to discuss experiences in group and individual settings.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privac
- Provided interpretation services for refugee clients during the group information sessions (both in-person and online via Zoom) to help ensure they get the messages from counselors
- Assisted counselors in providing one-on-one sessions with the youth clients to get to know their feeling and thought for counseling purpose
- Acted as a teaching assistant in LINC class to help clients learn English in a friendly and comfortable environment
- Making zoom meeting and talking with newcomer clients and friendly listening to her/his problem and needs and transfer to manager of CCVT.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
Volunteer
University Settlement
2023.07 - 2024.03
- Served as a trusted resource for clients by offering empathetic listening and practical advice on navigating various aspects of the resettlement process.
- Maintained up-to-date knowledge of immigration policies and regulations by attending professional development workshops, conferences, and webinars.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Assisted clients with obtaining housing, employment and support resources.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow. Updated client profile onto OCMS system for uploading to ICARE reporting system
- Developed strong working relationships with team members, fostering a positive work environment.
- Provided interpretation services for clients to help them communicate with counselors.
Volunteer
YMCA ,immigration & naturalization service in Toronto
2023.10 - 2024.02
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Performed statistical, qualitative, and quantitative analysis.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- As Newcomer Information Centre Assistant, making researches and power point presentation in mental health field for workshop, working in front desk for helping clients.
Operator
Magna Co-Ex-Tec
2020.01 - 2023.01
- Checked, scanned and packed auto parts for assembly in production line
- Reported hazards and incidents encountered in daily operations according to company’s Safety Management System (SMS).
Cashier/Service Associate
Helogolab Pastry
2019.01 - 2020.01
- Assisted customers in finding pastry products they are looking for, and promoting new pastry products for sales
- Performed cashier duties to handle payment, prepared and packed products for take out/delivery
- Rolled, cut, and shaped dough to form bread, rolls, cookies, cupcakes and pie crusts.
Private English Teacher
Private Home
2008.01 - 2019.01
- Performed language assessment to ascertain student’s English language skills level, identifying any learning deficiencies and their strengths to help develop learning material and lessons
- Taught English language include writing, speaking, listening and reading to students of elementary students.
English Teacher
Shafagh Institute
2004.01 - 2007.01
- Performed language assessment to ascertain student’s English language skills level, identifying any learning deficiencies and their strengths to help develop learning material and lessons
- Taught English language include writing, speaking, listening and reading to students of elementary students.
English Teacher
Parvaz Institute
2004.01 - 2007.01
- Performed language assessment to ascertain student’s English language skills level, identifying any learning deficiencies and their strengths to help develop learning material and lessons
- Taught English language include writing, speaking, listening and reading to students of elementary students.
Education
Addictions Recovery Support for Youth and Families Diploma Program ( two years ) - Mental Health And Addictions
CDI College
Toronto, ON07.2024
Bachelor of Science - English Translation
Rasht AZAD University
Irain09.2003
Skills
- Communication and interpersonal skills: Effective communication, active listening, and conflict resolution skills to interact with inmates, colleagues, and supervisors.
- Crisis management and de-escalation skills: Ability to remain calm and composed during stressful situations, de-escalate conflicts, and respond appropriately to emergencies.
- Problem-solving and decision-making skills: Ability to think critically, make sound decisions, and respond appropriately to complex situations.
- Highly organized, detail oriented and able to maintain accurate record
- Leadership and teamwork skills: Ability to work effectively with colleagues, supervise inmates, and lead by example.
- Strong organization, planning, logistics, and execution skills
- Resiliency with strong advocacy and empowerment skills
- Emotional intelligence and empathy: Self-awareness, empathy, and understanding of inmate backgrounds and challenges.
Certification
- Vital signs – CPR and First Aid, 04/2024
- ASIST- Applied Suicide Intervention Skills Training, 04/2024
- CPI- Non-violente Crisis Intervention Training, 04/2024
- Opioid Harm Reduction, 04/2024
- Valid Ontario Driver’s Licence
Languages
English
Full Professional
Farsi
Native or Bilingual
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Placement
working women community centre
2024.05 - Current
Volunteer
YMCA ,immigration & naturalization service in Toronto
2023.10 - 2024.02
Volunteer
Canadian Centre for Victims of Torture
2023.08 - 2024.03
Volunteer
University Settlement
2023.07 - 2024.03
Operator
Magna Co-Ex-Tec
2020.01 - 2023.01
Cashier/Service Associate
Helogolab Pastry
2019.01 - 2020.01
Private English Teacher
Private Home
2008.01 - 2019.01
English Teacher
Shafagh Institute
2004.01 - 2007.01
English Teacher
Parvaz Institute
2004.01 - 2007.01
Addictions Recovery Support for Youth and Families Diploma Program ( two years ) - Mental Health And Addictions
CDI College
Bachelor of Science - English Translation
Rasht AZAD University
- Vital signs – CPR and First Aid, 04/2024
- ASIST- Applied Suicide Intervention Skills Training, 04/2024
- CPI- Non-violente Crisis Intervention Training, 04/2024
- Opioid Harm Reduction, 04/2024
- Valid Ontario Driver’s Licence
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