Roberta Tocci
North York,ON
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Working Women Community Centre
Toronto, Ontario
04.2001 - Current
- Manage daily office operations and maintain the office supplies inventory to ensure efficient workplace environment for all staff.
- Handle incoming calls, visitors, and direct callers to appropriate programs and projects, or provide callers with information and referral to external community services.
- Create, manage, and update client profiles on the OCMS OCASI Client Management System for all settlement counsellors across the organization.
- Maintained daily appointments for settlement staff, set appointments with clients, and planned daily office events.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Train and supervise placement students in admin and direct service field.
- File, collect information, and sort information for ED and Financial Director with regards to staff personnel files and account payables.
- Spearhead the annual United Way Campaign across all locations for the past 20 years.
Education
WWCC - Bargaining Representative For Downtown Site
03-2025
Worker Health And Safety Representative Training - Health And Safety
Workers Health & Safety Centre
03-2024
Social Service Worker
Centennial College of Applied Arts And Technology
Scarborough, ON04-1991
Skills
- Microsoft Office Word, Outlook, Bookings, Excel, and Teams
- Room calendar management for external and internal agencies
- Manage multiple priorities and responsibilities effectively in a dynamic environment
- Data entry
- Document preparation
- Customer service
- Office administration
- Committed to continuous learning and adaptable to each unique environment
- Fluent in Italian, intermediate in Farsi, and Spanish
Timeline
Administrative Assistant
Working Women Community Centre
04.2001 - Current
WWCC - Bargaining Representative For Downtown Site
Worker Health And Safety Representative Training - Health And Safety
Workers Health & Safety Centre
Social Service Worker
Centennial College of Applied Arts And Technology
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