Zahra Khosravi
White Rock,Canada
Summary
Motivated, Interactive Art and Technology undergraduate student with more than 3 years of customer service experience. Adept at resolving appointment conflicts, handling customer complaints with professionalism, and ensuring seamless client experience in fast-paced environments. Upbeat and personable, able to create a welcoming atmosphere and provide exceptional service. Adept at understanding customer needs and resolving issues swiftly, with solid grasp of communication and organizational skills. Committed to enhancing client satisfaction and fostering positive experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Concierge
Murray Hyundai White Rock
01.2026 - Current
- Coordinate customer check-ins and service scheduling
- Manage appointment bookings and service timelines
- Conduct inbound and outbound calls to confirm appointments and follow up with clients
Receptionist & Call Center Representative
Westminster Toyota
06.2025 - 01.2026
- Support sales through outbound calls and lead follow-ups
- Manage calls, schedules, and customer inquiries at the front desk
- Resolve customer concerns professionally to ensure satisfaction
Customer service Specialist
Best Buy
08.2023 - 06.2025
- Assisted with inventory management tasks by conducting regular stock checks, coordinating with warehouse staff, and updating inventory records to ensure product availability
- Supported sales associates with product information to drive sales by researching product specifications, communicating key features and benefits, and collaborating in upselling strategies during customer interactions
Cashier
Thrifty Foods
04.2023 - 08.2023
- Greeted and welcomed customers as they entered the store
- Operated cash registers and processed customer transactions accurately
- Collaborated with other store departments to provide excellent customer service
Sales Associate
Ardene
03.2023 - 08.2023
- Provided product knowledge and guidance to customers
- Collaborated with team members to achieve sales goals and targets
- Demonstrated product features and benefits
Education
Interactive Art and Technology
Simon Fraser University
04-2028
Skills
- Proficient with softwares
- Excellent verbal and written communication
- Punctual and proficient at time management
- Committed to teamwork
- Attention to Detail
- Technical Troubleshooting
- Capable of organizing, multitasking, and solving problems effectively
LANGUAGES
Fluent in Farsi
Proficient in English
Basic understanding of Turkish
Certification
- VSA
- Foundation of User Experience (UX)
- Digital Marketing Certificate
- Take-home Naloxone Certificate
Timeline
Service Concierge
Murray Hyundai White Rock
01.2026 - Current
Receptionist & Call Center Representative
Westminster Toyota
06.2025 - 01.2026
Customer service Specialist
Best Buy
08.2023 - 06.2025
Cashier
Thrifty Foods
04.2023 - 08.2023
Sales Associate
Ardene
03.2023 - 08.2023
Interactive Art and Technology
Simon Fraser University