Georgi Mihalchev
Mississauga
Summary
Skilled service professional prepared for customer-centric role. Offers experience in delivering exceptional guest experiences and resolving issues efficiently. Team collaboration and adaptability ensure seamless service and client satisfaction. Proficient in communication, problem-solving, and maintaining high standards of hospitality.
Experienced with providing high-quality customer service in fast-paced environment. Utilizes strong organizational and multitasking skills to ensure smooth operations and guest satisfaction. Track record of effective communication and problem-solving in dynamic settings.
Service-oriented professional with background in delivering exceptional guest experiences. Known for fostering collaborative team environment and consistently achieving high levels of customer satisfaction. Reliable and adaptable, with skills in conflict resolution and effective communication.
Overview
5
5
years of professional experience
Work History
Service Concierge
Audi Mississauga
04.2025 - 01.2026
- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Coordinated vehicle maintenance schedules, ensuring timely completion of services for customers.
- Managed appointment bookings through dealership management software, optimizing client scheduling processes.
- Assisted in product demonstrations, enhancing customer understanding of vehicle features and benefits.
- Monitored inventory levels and coordinated supply orders to maintain necessary stock for operations.
- Coordinated guest transportation arrangements, ensuring seamless travel experiences.
- Managed high volumes of incoming calls, addressing inquiries, and resolving issues promptly.
- Fostered a culture of teamwork among fellow concierge staff members, leading to increased productivity levels.
Lot Attendant
Golden Mile Chrysler, North York
10.2023 - 12.2023
- Took delivery of cars, delivered cars to customers, engaged with customers and employees, and paid close attention to detail.
- Managed vehicle inventory, ensuring accurate organization and presentation on dealership lot.
- Conducted thorough inspections of vehicles for cleanliness and readiness for customer viewings.
- Assisted sales team by coordinating vehicle movement to optimize showroom accessibility.
- Implemented daily maintenance schedules for vehicles, enhancing overall presentation quality for potential buyers.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
Sales Associate
Browns Shoes, Sherway
07.2021 - 11.2022
- Assisted customers, met sales targets, and offered exceptional customer service.
- Maintained product displays to ensure a visually appealing store environment.
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers on product features and benefits to drive informed purchases.
- Trained new associates on store policies and customer service standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Diploma -
Silverthorn Collegiate Institute
Etobicoke06.2023
Skills
- Organization
- Communication
- Adaptability
- Time Management
- Multi-Tasking
- Strong multitasking
- Team player mentality
- Event planning experience
- Reliability and punctuality
- Strong work ethic
LANGUAGES
English
Bulgarian
Timeline
Service Concierge
Audi Mississauga
04.2025 - 01.2026
Lot Attendant
Golden Mile Chrysler, North York
10.2023 - 12.2023
Sales Associate
Browns Shoes, Sherway
07.2021 - 11.2022
Diploma -
Silverthorn Collegiate Institute