Zachary Trovero
Pointe-Calumet
Summary
Business management graduate with 5 years of customer service experience, including roles as a Walmart manager, Ralph Lauren brand ambassador, and Wealthsimple customer experience associate. Skilled in team leadership, brand representation, and enhancing client satisfaction. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Experience Associate
Wealthsimple
Toronto, Ontario
10.2024 - Current
- Asked customers questions to determine, verify and solve common problems.
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
Sales Associates and Brand Ambassador
Polo Ralph Lauren
Mirabel, Quebec
10.2023 - 11.2024
- Assist and help customers during their buying journey.
- Proactively drives business by focusing on the customer at the core of all decisions.
E-commerce Department Manager
Walmart Canada
Saint-Eustache, Quebec
04.2020 - 10.2023
- Managed associates' break times and tasks.
- Evaluated associates according to the company's guidelines.
Marketing and Sales Intern
ACASS Canada LTD
04.2022 - 05.2022
- Worked closely with the VP of marketing.
- Analyzed and prepared reports about the company's social media channels.
Education
Diplôme d'études collégiales - Business Management (Marketing)
Vanier College
Saint-Laurent, QC 08.2020 - 05.2024
Skills
Customer service excellence
Problem-solving abilities
Teamwork skills
Time management abilities
Timeline
Customer Experience Associate
Wealthsimple
10.2024 - Current
Sales Associates and Brand Ambassador
Polo Ralph Lauren
10.2023 - 11.2024
Marketing and Sales Intern
ACASS Canada LTD
04.2022 - 05.2022
Diplôme d'études collégiales - Business Management (Marketing)
Vanier College
08.2020 - 05.2024
E-commerce Department Manager
Walmart Canada
04.2020 - 10.2023
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