Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nishchay Chawla

Toronto,Canada

Summary

Customer service-driven professional with strong experience in sales, problem-solving, and team leadership. Proven ability to build and maintain client relationships, resolve issues efficiently, and exceed performance targets. Skilled in managing multiple tasks, handling customer inquiries, negotiation, and delivering results under pressure. Seeking to leverage customer service and client management experience in a long-term role in Insurance industry.

Overview

2
2
years of professional experience

Work History

Client Experience Associate (Contract)

Wealthsimple
Toronto, Canada
01.2025 - Current
  • Resolved complex client inquiries via email, live chat, and phone, maintaining a 95%+ customer satisfaction rate and ensuring timely issue resolution.
  • Provided detailed explanations on accounts and financial products, helping over 100 clients per week make informed decisions and successfully manage their investments.
  • Collaborated with cross-functional teams to address and resolve financial product issues, achieving a 20% reduction in client resolution time in a fast-paced environment.
  • Managed and documented all customer interactions using CRM software, ensuring 100% accuracy in records for follow-up and compliance purposes while supporting a seamless onboarding process for new clients.

Field Marketing Representative

PC Financial - Kognitive Sales Solution
Toronto, Canada
10.2024 - 01.2025
  • Achieved 1.2 sales per hour, exceeding benchmarks and customer satisfaction targets.
  • Resolved customer inquiries and issues quickly, improving satisfaction and loyalty.
  • Managed client relationships, focusing on long-term satisfaction and repeat business.
  • Delivered tailored advice on financial products, driving a 25% increase in sales.

Shift runner

Domino’s Pizza
Newcastle, Canada
08.2023 - 11.2024
  • Led a team of 6-10 staff during peak shifts, ensuring smooth operations and high-quality service delivery.
  • Trained and mentored 5+ new employees, optimizing processes and enhancing operational efficiency.
  • Handled cash transactions and reconciled daily sales, ensuring financial accuracy.
  • Resolved customer complaints effectively, achieving high customer satisfaction levels.

Sales Associate (Contract)

Spirit Halloween
Peterborough, Canada
05.2023 - 08.2023
  • Delivered exceptional customer service by assisting 30+ customers on average with product selection, ensuring a personalized and positive shopping experience.
  • Executed visual merchandising strategies to improve product visibility, driving sales and enhancing the store’s customer appeal.
  • Demonstrated strong communication and interpersonal skills to build rapport with customers and collaborate effectively with team members.
  • Resolved customer inquiries and issues promptly with a 95% satisfaction rate, ensuring satisfaction and fostering customer loyalty.

Education

Bachelor’s in Business Administration - Specializing in Marketing

TRENT UNIVERSITY
PETERBOROUGH, CANADA

Skills

  • Customer Service Excellence
  • Conflict Resolution & Negotiation
  • Strong Communication (Written & Verbal)
  • Time Management & Prioritization
  • Data Analysis & Reporting
  • Relationship Management
  • Sales Performance & Upselling
  • Team Leadership & Training
  • Microsoft Office Suite
  • Attention to Detail & Organization

Additional Information

Motivated and considering pursuing Chartered Insurance Professional (CIP) certification., Strong interest in developing expertise in insurance claims handling and customer support.

Timeline

Client Experience Associate (Contract)

Wealthsimple
01.2025 - Current

Field Marketing Representative

PC Financial - Kognitive Sales Solution
10.2024 - 01.2025

Shift runner

Domino’s Pizza
08.2023 - 11.2024

Sales Associate (Contract)

Spirit Halloween
05.2023 - 08.2023

Bachelor’s in Business Administration - Specializing in Marketing

TRENT UNIVERSITY

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