Zachary Morin

Sherbrooke,QC

Summary

Dedicated and experienced Technical Support Specialist with 7 years at Sherweb. Over the years, I’ve built a reputation for strong analytical thinking, problem-solving, and technical expertise. I’ve developed a sharp ability to diagnose complex issues, interpret data, and deliver effective solutions. My role has strengthened my communication skills, adaptability, and commitment to customer satisfaction.

Overview

years of professional experience

Work History

Technical Advisor

SherWeb

Sherbrooke, Quebec

04.2019 - Current

Provided expert technical support to clients on cloud-based solutions.
Collaborated with teams to resolve customer issues efficiently.
Developed documentation for troubleshooting and system configuration processes.
Mentored junior staff on technical procedures and customer interaction techniques.
Evaluated customer requirements and provided appropriate solutions based on industry standards.
Provided technical support via phone, email or chat channels as needed.
Troubleshot system errors, identified root causes and implemented corrective measures.
Handled product malfunctions by troubleshooting product and determining cause of malfunction.
Trained end users on how to effectively use installed software applications.
Ensured that all changes made were documented properly for future reference.

Education

ASP - Business Management

Centre De Formation Professionnelle De Coaticook

Coaticook, QC

02-2019

High School Diploma -

École Secondaire La Ruche

Magog, QC

06-2017

Skills

Technical support
Troubleshooting
System documentation
Customer relationship management
Team collaboration
Process improvement
Attention to detail

Operational efficiency analysis
Operational documentation editing
Experience with analytics
Problem-solving aptitude
Multitasking
Adaptability and flexibility
Time management abilities

Languages

English

Full Professional

French

Native/ Bilingual

Timeline