Zachary Morin
Sherbrooke,QC
Summary
Dedicated and experienced Technical Support Specialist with 7 years at Sherweb. Over the years, I’ve built a reputation for strong analytical thinking, problem-solving, and technical expertise. I’ve developed a sharp ability to diagnose complex issues, interpret data, and deliver effective solutions. My role has strengthened my communication skills, adaptability, and commitment to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Technical Advisor
SherWeb
Sherbrooke, Quebec
04.2019 - Current
- Provided expert technical support to clients on cloud-based solutions.
- Collaborated with teams to resolve customer issues efficiently.
- Developed documentation for troubleshooting and system configuration processes.
- Mentored junior staff on technical procedures and customer interaction techniques.
- Evaluated customer requirements and provided appropriate solutions based on industry standards.
- Provided technical support via phone, email or chat channels as needed.
- Troubleshot system errors, identified root causes and implemented corrective measures.
- Handled product malfunctions by troubleshooting product and determining cause of malfunction.
- Trained end users on how to effectively use installed software applications.
- Ensured that all changes made were documented properly for future reference.
Education
ASP - Business Management
Centre De Formation Professionnelle De Coaticook
Coaticook, QC02-2019
High School Diploma -
École Secondaire La Ruche
Magog, QC06-2017
Skills
- Technical support
- Troubleshooting
- System documentation
- Customer relationship management
- Team collaboration
- Process improvement
- Attention to detail
- Operational efficiency analysis
- Operational documentation editing
- Experience with analytics
- Problem-solving aptitude
- Multitasking
- Adaptability and flexibility
- Time management abilities
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
Technical Advisor
SherWeb
04.2019 - Current
ASP - Business Management
Centre De Formation Professionnelle De Coaticook
High School Diploma -
École Secondaire La Ruche