SUNITA KAUL
Ottawa
Summary
Technical professional equipped for advisory roles in technology. Skilled in problem-solving, strategic planning, and system optimization. Strong focus on team collaboration and driving results. Dependable, adaptable, and proficient in technical troubleshooting, project management, and stakeholder communication.
Objective Technical Advisor perpetually employing statistic-based enhancements of technical processes to upgrade business outlooks. Uses proven analytical techniques to detect weaknesses in technical operations and streamline business tasks. Proponent of fact-based approach to advancing technical performance and efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Technical Advisor
Public Safety Canada
03.2023 - Current
- Working as Technical Advisor for the organization reporting directly to Head
- My job responsibilities include collaborating on project initiatives within the team
- Review business requirements with client
- Discuss initiatives and implementation for products
- Budgetting and Billing
- Accounts management and policy implementation
- Attending meetings weekly with team and when required with clients to review business requirements
Senior Quality Assurance Specialist
Entrust Corporation
04.2021 - 03.2023
- Company Overview: Entrust Corp
- Formerly Entrust Data card, provides financial institutions, national governments, businesses, and other organizations technologies to build trust identities and perform highly secure transactions
- Working as Sr
- QA Specialist for the Entrust corporation reporting directly to Director Product
- Working on the prioritizing, scheduling of QA activities in a Scrum Agile (SPRINT) methodology
- Plan, design, write, and execute various types of tests such as regression, and functional, acceptance tests both manual and automated with input from development and business analysts as required; validate the results using JIRA, POSTMAN and Cucumber tools
- Analyzing requirements, assessing requirements, and creating test scenarios and test cases, validating results
- Supporting the identification, gathering and definition of business requirements to aid in design and development
- Working with development to ensure interoperability with third party products, operating systems, and existing software for testing
- Ensuring issues found are properly tracked throughout the software lifecycle, from discovery to closure
- Supporting deployment for GO LIVE landing/smoke testing
- Assisting in process improvement initiatives related to software testing
- Working to ensure QA teams stays on track with priorities on different projects assigned
- Worked to support for implementation of JIRA/Xray and ISO 200001 to start the process
- Entrust Corp
- Formerly Entrust Data card, provides financial institutions, national governments, businesses, and other organizations technologies to build trust identities and perform highly secure transactions
Senior Quality Assurance Specialist
WorldReach Corporation
01.2020 - 03.2021
- Company Overview: World Reach not merged with Entrust a Canadian software organization specializing in Government Travel and Citizen Services, Seamless Traveller Journey, and Digital Identity, Verification, and Onboarding solutions
- Working as Sr
- QA Specialist for the Entrust corporation reporting directly to Director Product
- Working on the prioritizing, scheduling of QA activities in a Scrum Agile (SPRINT) methodology
- Plan, design, write, and execute various types of tests such as regression, and functional, acceptance tests both manual and automated with input from development and business analysts as required; validate the results using JIRA, POSTMAN and Cucumber tools
- Analyzing requirements, assessing requirements, and creating test scenarios and test cases, validating results
- Supporting the identification, gathering and definition of business requirements to aid in design and development
- Working with development to ensure interoperability with third party products, operating systems, and existing software for testing
- Ensuring issues found are properly tracked throughout the software lifecycle, from discovery to closure
- Supporting deployment for GO LIVE landing/smoke testing
- Assisting in process improvement initiatives related to software testing
- Working to ensure QA teams stays on track with priorities on different projects assigned
- Worked to support for implementation of JIRA/Xray and ISO 200001 to start the process
- World Reach not merged with Entrust a Canadian software organization specializing in Government Travel and Citizen Services, Seamless Traveller Journey, and Digital Identity, Verification, and Onboarding solutions
Senior Quality Assurance Analyst, Consultant
Public Service and Procurement Canada
06.2019 - 01.2020
- Company Overview: PSPC is Serving Government, Serving Canadians
- Provide government with greater knowledge, efficiencies, savings, and solutions to deliver services that are smarter and faster-and at a reduced cost-to improve how government does business
- As the Quality Assurance Analyst for the Public Service and Procurement Canada (PSPC) I am responsible for testing Pension applications PENFAX (COTS application) and other interfaces
- Creating Test cases, Test data for PENFAX (COTS application) for Pension Project and using Siebel CRM, MS Dynamics to test the integration
- Performing Developmental Testing, Functional Testing, and Integration Testing using GCDOCS
- Reporting and prioritizing defects in defect tracking system, using Clear Quest
- Providing feedback on feature specification and design based on customer requirements
- Coordinating with Project Manager, and test team to verify product changes align with release scope
- PSPC is Serving Government, Serving Canadians
- Provide government with greater knowledge, efficiencies, savings, and solutions to deliver services that are smarter and faster-and at a reduced cost-to improve how government does business
Senior Quality Assurance Analyst, Consultant
Indigenous and Northern Affairs Canada
01.2019 - 06.2019
- As the Quality Assurance Analyst of the Procurement Strategies for Aboriginal Business (PSAB) I am responsible for all aspects of testing a web-based application used for federal contract management for Aboriginal Canadians
- Providing leadership in Project Planning QA/QC activities
- Working closely with project stakeholders including Business & Development Leads to develop Project Scope and Schedule
- Providing leadership in developing and executing Test Strategies, Test Cases based on Used Cases and technical documents such as Design documents, Architecture documents, User Requirement document
- Applying risk-based testing and security assessments to projects and report Risk Assessment to client and other project stakeholders
- Establishing Test environment for various testing activities & configurations
- Creating Test cases, Test data using Team foundation Server (TFS) and/or Microsoft Test Manager
- Performing Developmental Testing, Functional Testing, Integration Testing, and Global Sanity Testing for multiple software releases
- Reporting and prioritizing defects in defect tracking system, Test Track
- Providing feedback on feature specification and design based on customer requirements
- Ensuring effective test coverage for IMIT systems before being released to Production
- Participating in project status meetings & providing status to designated Project Managers
- Coordinating with Project Manager, Development, Architecture, and Business teams to verify product changes align with release scope
- Coordinating the scope and schedule of the User Acceptance Testing with the Client
Senior Quality Assurance Analyst, Consultant
Canadian Border Services Agency
03.2014 - 03.2016
- Company Overview: CBSA is a federal agency that is responsible for border enforcement, immigration enforcement, and customs services across Canada
- As the Senior Quality Assurance specialist for the Quality Management team, I led the QA/QC activities for the CBSA applications including Electronic Data Interchange (EDI), Integrated Primary Inspection Line (IPIL) Air, IPIL Highway, Automated Border Clearance (ABC), Global Enrolment Component / NEXUS (GEC), Secondary Processing Passage History (SPPH)
- Integrated Primary Inspection Line (IPIL) Air, IPIL Highway Project: Integrated Primary Inspection Line (IPIL) Highway and Air Systems allows the (Border Security Officer) BSO to access traveller information to be queried through enforcement databases
- Global Enrolment Component / NEXUS (GEC) Project: The CBSA conducts the initial screening of applicants and subsequently provides the CBSA IPC officers with this information electronically through the Global Enrolment Component (GEC)
- Electronic Data Interchange (EDI) Project: EDI system provides a standardized way of electronically exchanging information between and within businesses, organizations, government and other groups
- Automated Border Clearance (ABC) Project: Automated Border Clearance (ABC) application in the self-serve kiosks allows Canadian citizen or permanent resident possessing a valid Canadian passport or permanent resident card, and the U.S
- Citizens having a U.S
- Passport to clear the border more quickly
- CBSA is a federal agency that is responsible for border enforcement, immigration enforcement, and customs services across Canada
Quality Assurance Analyst, Consultant
Canadian Blood Service
09.2012 - 09.2013
- As a Test Automation Consultant, I worked with BMS project team for Canadian Blood service launching MAK based ePROGESA Application
- Developing Project Plans for QA/QC activities
- Working closely with project stakeholders including Business & Development Leads to develop Project Scope and Schedule
- Creating Use cases and corresponding test cases and scenarios to test the application
- Executing Test Cases created on HP QTP Pro for eProgesa MAK based application and verifying/recording the results
- Verifying and executing the automated scripts in both manual and automated manner on Quality Center Tool to ensure their correctness
- Providing assistance to automation test team with feedback on missing parameters
- Reporting, prioritizing, & tracking risks/ defects through defect resolution cycle in HP Quality Center Tool
- Participating in project status meetings & providing status to designated Project Manager
- Qualified/Passed Eprogesa certification after the online training in Canadian Blood Service
Quality Assurance Analyst, Technical Consultant
Innovapost
03.2008 - 07.2012
- Company Overview: Canada Post being a Crown Corporation, the web application was designed, developed and tested to Government of Canada Usability and Accessibility standards
- As a QA Technical Consultant, I worked with Online Channel project team as Test Lead/Tester for Compensation Management Financial System (CMS), CPO (Canada Post Online) Web Application and the Compensation Management System (CMS) system
- My work included Performance testing of applications for Canada Post on HP Quality Center test /Load runner automation tools
- Working with project stakeholders including Business & Development Leads to develop Project Scope and Schedule for QA/QC activities
- Developing & maintaining Test documentation including Test Strategies, Test Plans, Test Cases & Test Results for Online Channel CPO Website application in coordination with Development team
- Providing input into development of test scope so that critical functions were covered in testing
- Participating in all testing activities for an entire SDLC including Sanity, Integration, System, Regression, Stress, Stability, and Deployment verification testing
- Developing Test Strategy and Test Scripts for automated Performance testing for monitoring performance & security of IMIT infrastructure using HP Quick Test Pro & HP Performance Center
- Leading, training, and mentoring other members of Quality Assurance team
- Verifying behaviour of applications post deployment / Staging to Production upgrade
- Working with stakeholders to ensure CR (Change Request) requirements are clearly defined so that test cases could be developed offering necessary test coverage
- Reporting & prioritizing defects, and tracking them through the defect resolution cycle
- Participating in project status meetings & providing status to designated Project Manager
- Holding scrum meetings for projects that were using Agile Development methodology
- Developing Quality Management process that dictates various phases and associated activities
- Logging defects on HP ALM Defect tool and provided Test Result Report to management
- Canada Post being a Crown Corporation, the web application was designed, developed and tested to Government of Canada Usability and Accessibility standards
Software Quality Assurance and Quality Control Analyst
Xmark Corp
02.2007 - 03.2008
- As the Software Quality Assurance and Quality Control Analyst, I worked on Tool Hound system, a web-based application deployed on various Windows platforms (2000, 2003, 2008), with SQL 2000/2005 database in the backend
- Tested the application for its entire SDCL; developing, writing & maintaining various configurations of the Test Strategy, Test Plans, and Test Data for Tool Hound product coordinating with development and business teams to verify the Market/Business requirements, developing use cases, and subsequently generating Test Cases
- Establishing Test environment/Test bed for various testing activities & configurations
- Performing Functional, System, Regression, and Validation Testing
- Performing Integration and Global Sanity testing for multiple software releases
- Performing Stress testing using Load Runner automation tool to generate traffic
- Reporting and prioritizing defects in ECO Defect Tracking system
- Coordinating with Development team to verify product changes align with release
- As part of product validation performing usability and user acceptance testing
- Handling technical calls from customer directly to investigate and resolve
Tester, SAP SD Functional Consultant
PAC Computers Ltd
09.2005 - 03.2006
- As an SAP SD Functional Consultant, I worked on Sales & Distribution module for various projects
- Developing Test documents including Test Strategies, Test Plans, Test Cases, automated Test Scripts, Test Analysis and Test Reports
- Verifying, Testing, and Customizing Enterprise Structure which included defining the Sales, Company, Distribution Channel, Business Areas & assigning them accordingly
- Verifying, Testing, and Configuring Customer Master Data, selection of fields for Customer Master Data; defining Account Groups for Customers; Configuring Partner Functions and Partner Determination Procedure for Customer Master Data
- Verifying, Testing, and Configuring Business processes with new sales document types, new item categories, new delivery document types, and new billing document types including copy controls & routines to take care of requirements & data transfer
- Verifying, Testing, and Defining Material Determination, Item Proposal, & Number Ranges
- Verifying, Testing, and Defining Sales Document Types (Inquiry, Quotation, Sales order etc.) & configuring Item Category, Schedule Lines, and Number Ranges
Engineer, Project Lead
RT Outsourcing Services Ltd
09.1998 - 08.2005
- As Software Test Engineer, worked on State Bank Internet Banking software and E-mile project
- Gathering requirements & using Test Director for planning, documenting and scheduling tests, & managing defects through the defect management lifecycle
- Designing, developing, and maintaining Test Plan, Test Cases, Test Data, Test Result, & Test Reports for automated testing using Mercury Win Runner
- Performing System, Functional, Integration, & Regression Testing using Win Runner
- Using Load Runner to execute UI Performance Testing (Stress and Load testing) and automated Functional Testing for Web and SAP application portals
- Participating in Test, Verification, & Customer Deployment activities
- Providing seamless technical support to Compaq/HP and other NCR Customers
- Handling technical & non-technical issues & resolving them expeditiously per priority
- Updating database to maintain the TAT and ensure customer satisfaction resolution
- Screening/Verifying Customer issues and channeled them to right design owners
- Defining & documenting Customer Support Process as per ISO 9001: 2000 Standard
- Coordinating/executing Integration Testing and User Acceptance Testing of complex, integrated systems involving multiple external vendors
- Identifying Quality Assurance objectives & setting up metrics to track set objectives
- Successfully leading RT Business in internal & external audit for ISO certification
- Followed Business/Testing Process as per ISO 9001 internal guidelines
Education
Engineering Diploma - Computer Technology
Mumbai Technical Board
Mumbai,India01-1995
Skills
- Training and mentoring
- Analytics
- Technical operations management
- Network administration
- Risk management
- Technical training leadership
- Software development
- Best practice implementation
- Data modeling
- Cybersecurity
- Project planning
- Project coordination
- Budget control
- Scope definition
- Operational reporting
- Department management
- Agile framework
- Staff hiring
- User support
- Budget administration
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Business process improvement
- Project leadership
- Hardware troubleshooting
- Goal setting
- Professionalism
- Interpersonal communication
- Strategic planning
- Agile methodology
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Quality assurance
- Project management
- Technology integration
- Problem-solving aptitude
- Technical support
- Project lifecycle management
- Requirements analysis
- Systems analysis
- IT infrastructure proficiency
- Cloud computing
- User experience design
Accomplishments
Successfully delivering projects on time and within budget, improving team efficiency through effective leadership, mitigating risks proactively, optimizing project processes, achieving significant cost savings, enhancing customer satisfaction through project deliverables, and implementing new technologies to streamline workflows, all while demonstrably quantifying the positive impact of your efforts with metrics like percentage improvements or cost reductions.
Languages
Punjabi
Professional Working
English
Hindi
Full Professional
kashmiri
Professional Working
Certification
- Project Management Professional (PMP) - Project Management Institute.
- ISOIEC 27001 Internal Auditor– KPMG certified
- SAP Certified Application Associate – SAP SE.
- Oracle Database Administration Certified Professional - Oracle Corporation.
Interests
- I enjoy helping others and giving back to the community
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Cooking
- Offering time and support to shelters for the homeless, women, and animals
- Supporting STEM education initiatives and mentorship programs
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
- Backpacking and Hiking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Yoga
- Playing Sports
- Fundraising Events
- Advocacy Campaigns
- Swimming
- Kayaking
- Volunteer Work
- Volunteering with youth sports programs as a KMHA
- Camping
- Road Trips
- Dance
Timeline
Technical Advisor
Public Safety Canada
03.2023 - Current
Senior Quality Assurance Specialist
Entrust Corporation
04.2021 - 03.2023
Senior Quality Assurance Specialist
WorldReach Corporation
01.2020 - 03.2021
Senior Quality Assurance Analyst, Consultant
Public Service and Procurement Canada
06.2019 - 01.2020
Senior Quality Assurance Analyst, Consultant
Indigenous and Northern Affairs Canada
01.2019 - 06.2019
Senior Quality Assurance Analyst, Consultant
Canadian Border Services Agency
03.2014 - 03.2016
Quality Assurance Analyst, Consultant
Canadian Blood Service
09.2012 - 09.2013
Quality Assurance Analyst, Technical Consultant
Innovapost
03.2008 - 07.2012
Software Quality Assurance and Quality Control Analyst
Xmark Corp
02.2007 - 03.2008
Tester, SAP SD Functional Consultant
PAC Computers Ltd
09.2005 - 03.2006
Engineer, Project Lead
RT Outsourcing Services Ltd
09.1998 - 08.2005
- Project Management Professional (PMP) - Project Management Institute.
- ISOIEC 27001 Internal Auditor– KPMG certified
- SAP Certified Application Associate – SAP SE.
- Oracle Database Administration Certified Professional - Oracle Corporation.
Engineering Diploma - Computer Technology
Mumbai Technical Board
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