YUTONG JIANG
RICHMOND,BC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Delivery Operations Manager(Western Canada)
Fantuan Delivery
02.2021 - 08.2022
- Negotiated contracts with vendors, securing cost-effective solutions for the company''s logistical needs.
- Develop reasonable driver allocation and budget plans based on the specific circumstances of each region, including Calgary, Edmonton, Saskatoon, and Seattle in the U.S., to improve the overall efficiency of the fleet.
- Analyze the staff turnover in each region and develop a reasonable recruitment plan and promotional strategy.
Delivery Department Manager
Fantuan Delivery
12.2020 - 01.2021
- Led department meetings to discuss performance objectives, ongoing initiatives, and opportunities for improvement within the delivery process.
- Maintained open lines of communication between the delivery department and other company divisions, facilitating smooth operations across all departments.
- Implemented a comprehensive training program for new hires, reducing onboarding time and increasing employee retention rates.
- Managed a diverse team of drivers, fostering a positive work environment that prioritized safety and efficiency.
- Supervised delivery staff and general productivity.
Food Delivery Driver
Fantuan Delivery
09.2018 - 11.2020
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Restaurant Manager
Sencha
02.2018 - 08.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Florist Boutique Manager
Flower Expressions
01.2016 - 05.2017
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
Deli Counter Clerk
T&T Supermarket
02.2014 - 01.2015
- Collaborated with team members to maintain adequate inventory levels, reducing waste and ensuring product availability.
- Contributed to positive work environment by actively participating in team meetings and assisting coworkers when needed.
- Demonstrated knowledge of various deli products, offering recommendations based on customer preferences.
Education
Bachelor of Economics - Economics
06.2016
Skills
- Route Planning
- Scheduling Coordination
- Transportation Management
- Team Supervision
- Cost Estimation
- Teamwork and Collaboration
- Problem-solving abilities
- Team Collaboration
- Effective Communication
- Staff training/development
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Delivery Operations Manager(Western Canada) - Fantuan Delivery
02.2021 - 08.2022
Delivery Department Manager - Fantuan Delivery
12.2020 - 01.2021
Food Delivery Driver - Fantuan Delivery
09.2018 - 11.2020
Restaurant Manager - Sencha
02.2018 - 08.2020
Florist Boutique Manager - Flower Expressions
01.2016 - 05.2017
Deli Counter Clerk - T&T Supermarket
02.2014 - 01.2015
Langara College - Bachelor of Economics, Economics
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