SHANNON DEN DUYF
Surrey,BC
Summary
With a meticulous and efficient approach, bringing extensive experience in Disability Management administration, having worked with unions, employers, and third-party entities. Eager to contribute knowledge, enthusiasm, and drive to your team. As a dynamic Director, having overseen every facet of production, demonstrating strong project management and decision-making skills. Expertise encompassing a comprehensive understanding of Disability Management laws and legislation, as well as planning and technical operations. Exceling at coordinating production plans and managing personnel resources to ensure the completion of projects within tight deadlines.
Overview
22
22
years of professional experience
Work History
Director of Operations, Western Canada
Acclaim Ability Management
01.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored and coordinated workflows to optimize resources.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Drafted and distributed reports to assist board members with critical business decisions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Ability Managment Consultant
Acclaim Ability Management
03.2021 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
DISABILTY MANAGEMENT PROFESSIONAL
LIFEMARK HEALTH GROUP
03.2019 - 03.2021
- Functional interviews, return to work planning
- Collection of medical to ascertain limits and restrictions to adjudicate against essential job duties and policies
- Providing guidance and resources specific to each employee's needs.
EARLY DISABILTY MANAGEMENT PROGAM REPRESENTITVE
HOSPITAL EMPLOYEE'S UNION
04.2016 - 03.2019
- Using knowledge of various union collective agreements, Disability Management legislation and Human Rights Laws,
- Created plans to return workers to their jobs in safe and healthy manor
- Assisted workers in applications for EI, STD and LTD as well as CPP-D and WorkSafe BC
- Assisted workers to find necessary resources might require.
MEDICAL LABORTORY ASSISANT
PROVINCIAL HEALTH SERVICES AUTHORITY
04.2004 - 04.2016
- Senior Lab Assistant
- Phlebotomy
- Leadership
- Scheduling
- Delegating and
- Liaising with physicians and upper management.
PARAMEDIC
BC AMBULANCE SERVICES
07.2002 - 02.2017
- Emergency first responder in high pressure situations.
Education
CERTIFIED DISABILTY MANAGEMENT PROFESSIONAL -
PACIFIC COAST UNIVERSITY NIDMAR
Port Alberni, BC05.2019
MENTAL HEALTH FIRST AIDE CERTIFICATE -
BC FEDERATION OF LABOUR
Vancouver, BC09.2018
ARBRITATION LEVEL 1 -
CANADIAN LABOUR CONGRESS
Vancouver, BC02.2018
WORKPLACE MENTAL HEALTH -
BC FEDERATION OF LABOUR
Vancouver, BC04.2017
MEDICAL LABORATORY ASSISTANT DIPLOMA -
THOMPSON RIVERS UNIVERSITY
Kamloops, BC01.2004
PARAMEDIC LEVEL 1 -
BC JUSTICE INSTITUTE
Kelowna, BC06.1999
Associate of Arts - Office Managment
Vancouver Community College
Vancouver, BC05.1992
Skills
- Operational Efficiency
- Operations Oversight and Project Management
- Strategic planning and execution
- Resource Allocation
- Decision-Making
- Customer Service Management
- KPI Tracking
- Data Analysis
- Relationship Building
- Organizational Structuring
- Proficient in Excel, SharePoint, PowerPoint and others
- Budget Development
- Policy Development and Enforcement
Languages
English
Native or Bilingual
Timeline
Director of Operations, Western Canada
Acclaim Ability Management
01.2022 - Current
Ability Managment Consultant
Acclaim Ability Management
03.2021 - Current
DISABILTY MANAGEMENT PROFESSIONAL
LIFEMARK HEALTH GROUP
03.2019 - 03.2021
EARLY DISABILTY MANAGEMENT PROGAM REPRESENTITVE
HOSPITAL EMPLOYEE'S UNION
04.2016 - 03.2019
MEDICAL LABORTORY ASSISANT
PROVINCIAL HEALTH SERVICES AUTHORITY
04.2004 - 04.2016
PARAMEDIC
BC AMBULANCE SERVICES
07.2002 - 02.2017
CERTIFIED DISABILTY MANAGEMENT PROFESSIONAL -
PACIFIC COAST UNIVERSITY NIDMAR
MENTAL HEALTH FIRST AIDE CERTIFICATE -
BC FEDERATION OF LABOUR
ARBRITATION LEVEL 1 -
CANADIAN LABOUR CONGRESS
WORKPLACE MENTAL HEALTH -
BC FEDERATION OF LABOUR
MEDICAL LABORATORY ASSISTANT DIPLOMA -
THOMPSON RIVERS UNIVERSITY
PARAMEDIC LEVEL 1 -
BC JUSTICE INSTITUTE
Associate of Arts - Office Managment
Vancouver Community College
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