Summary
Overview
Work History
Education
Skills
Languages
Section name
Timeline
Generic

Yu Qi Zhou

Toronto,Ontario

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Service Advisor

Magic Noodle
01.2022 - 12.2022
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Badminton Coach

Commander Badminton Club
03.2020 - 05.2021
  • Worked with communications team to provide current team news.
  • Traveled to regional events to recruit prospective athletes.
  • Led practice and game preparation to plan strategies and boost skills.
  • Scheduled facilities for practices.
  • Assessed and encouraged student progress by offering guidance and constructive feedback.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Trained athletes in proper use of equipment for safety and maximum results.

Education

High School Diploma -

Markham District High School
Markham, ON

Skills

  • Technical Support
  • Service Recommendations
  • Documentation and Reporting
  • Quality Control
  • Customer Service
  • Workflow Management
  • Multitasking and Organization
  • Excellent Communication
  • Attention to Detail
  • Staff Education and Training
  • Customer Relationship Management
  • Service Order Flow

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Section name

I have loved listening to all kinds of piano music since I was a child, and later my mother guided me to play the piano and I really enjoyed it. When I was in fifth grade, my classmates and I loved playing badminton and have continued this hobby to this day. After I entered high school, I formed a band with several friends who liked musical instruments and practiced regularly. Singing naturally became another major hobby of mine.

Timeline

Service Advisor

Magic Noodle
01.2022 - 12.2022

Badminton Coach

Commander Badminton Club
03.2020 - 05.2021

High School Diploma -

Markham District High School
Yu Qi Zhou