Summary
Overview
Work History
Education
Skills
Websites
Timeline
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David M. Martin

Sacramento

Summary

Results driven Customer Success Manager with over 8+ years experience in Account Management, Customer Success, and Sales. Skilled in delivering exceptional customer experiences through strategic planning, precise organization, and successful management of key accounts. Passionate about leveraging leadership and problem-solving skills to enhance customer satisfaction and support business growth.

Overview

11
11
years of professional experience

Work History

SERVICE ADVISOR

SolarEdge Technologies
05.2018 - Current
  • Skilled Technical Account Manager with a solid reputation for nurturing robust B2B relationships and spearheading account expansion.
  • Recognized for top-tier organizational abilities and expertise in the Microsoft Office suite, particularly excelling in Excel for detailed data analysis and reporting.
  • Known for delivering comprehensive product and software training, ensuring clients' maximum satisfaction and utilization.
  • A proactive troubleshooter committed to delivering exceptional service, adept at fostering enduring client connections.
  • Proficient in strategic planning and effective communication to drive business achievements.
  • Instrumental in driving year-over-year growth and market share in assigned accounts through proactive account management strategies.

TECHNICAL SUPPORT ADVISOR

Apple Inc
01.2014 - 05.2018
  • Provided technical support for Apple products including iPhone, iPad, Mac, Apple Watch and software such as IOS and macOS.
  • Troubleshot hardware and software issues via phone, chat and e-mail, ensuring quick resolution and high customer satisfaction.
  • Guided customers through step-by-step solutions, using diagnostic tools and knowledge base resources.
  • Delivered exceptional customer service by actively listening, showing empathy and maintaining professionalism under pressure.
  • Maintained detailed and accurate case documentation in Apple’s CRM systems.
  • Met or exceeded key performance indicators, including customer satisfaction, first contact resolution and average handle time.
  • Collaborated with team members and escalated complex issues to senior advisors or engineering teams as necessary.

Education

Associate of Science -

Sacramento City College
Sacramento, CA

Skills

  • Account Management
  • B2B Relationship Building
  • Customer Support
  • Technical Support
  • Product and Software Training
  • Data Analysis
  • Microsoft Excel
  • Troubleshooting and Problem-Solving
  • Effective Communication
  • Strategic Planning
  • Hardware and Software Testing
  • Technical Documentation
  • Process Improvement

Timeline

SERVICE ADVISOR

SolarEdge Technologies
05.2018 - Current

TECHNICAL SUPPORT ADVISOR

Apple Inc
01.2014 - 05.2018

Associate of Science -

Sacramento City College

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David M. Martin