Yuly Andrea Sánchez Aguirre
Edmonton,AB
Summary
Dynamic and results-driven industrial engineer with extensive experience in public transportation optimization and data analysis. Proficient in Microsoft Excel, Word, and PowerPoint, with a keen ability to leverage data-driven insights to inform decision-making processes. Skilled in problem-solving and analytical thinking, consistently delivering innovative solutions to complex challenges. Known for exemplary time management and scheduling abilities, coupled with a track record of providing exceptional customer service. Currently pursuing a Master's degree in Civil Engineering, driven by a passion for advancing transportation infrastructure and conducting impactful research
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Loyal Services LLC
Bogota, Bogota
07.2023 - 12.2023
- Delivered proactive customer service and expert guidance across diverse insurance products including business creation, auto, life, and home insurance. Proficiently identified individual customer needs, tailored solutions, and secured optimal insurance packages. Ensured timely follow-up to guarantee customer satisfaction and foster long-term relationships.
Au Pair
Au Pair Work Exchange
Washington, DC
07.2019 - 07.2022
- I actively participated in a work exchange program in Washington, DC, where I had the opportunity for immersion in American culture. During this program, I not only enhanced my proficiency in the English language but also played a pivotal role as a caregiver for two young children. This experience allowed me to develop exceptional skills in childcare management, problem-solving in dynamic environments, and effective communication in a multicultural context.
Planning Professional
Consorcio Express S.A
Bogotá
08.2017 - 06.2019
- Continued my tenure at Consorcio Express subsequent to the outsourcing from Mectronics, where I spearheaded traffic and transportation studies integral to the enhancement and adaptation of routes within Bogotá's Sistema Integrado de Transporte Público (SITP), the city's public transit system. Conducted regular monitoring, in-depth analysis, and provided actionable recommendations for optimizing the supply and demand dynamics across selected SITP routes, contributing to the system's overall efficiency and effectiveness.
Planning Professional
Mectronics S.A
Bogotá
08.2016 - 08.2017
- Received a promotion within one year, taking on responsibilities for conducting traffic and transportation studies to facilitate the implementation and modification of operational routes within Bogotá's Sistema Integrado de Transporte Público (SITP), the city's public transit system. Diligently performed regular monitoring, thorough analysis, and provided strategic recommendations to enhance the supply and demand dynamics of selected SITP routes, resulting in tangible improvements to the transportation system's efficiency and effectiveness.
Planning analyst
Mectronics S.A
Bogotá
02.2015 - 08.2016
- Support planning and monitoring of the passenger transport system through the processing and analysis of primary information and simulation of the transport operation through specialized software, GOAL and SAE transportation optimization software.
Bogota
06.2011 - 11.2014
- Held various positions working approximately 20-35 hours per week throughout my studies
- Work experience included retail, call center customer service, house cleaner.
Education
Master of Science - Construction Management
University of Alberta
Edmonton, AB12-2025
ESL
Prince George’s Community College
Maryland01.2021
Specialization in Project Management -
Universidad Distrital Francisco José de Caldas
06.2018
Industrial Engineering -
Institución Universitaria Politécnico Grancolombiano
11.2014
ESL
LADO International
English as a Second Language -
International Language Institute
Skills
- Proficient in Microsoft Excel, Word, and PowerPoint
- Strong data analysis skills
- Analytical mindset
- Effective problem-solving abilities
- Excellent time management and scheduling skills
- Demonstrated customer service excellence
Wp
+1 202 407 17 94
Street
8149 111 St NW
Languages
- English, , fluent/advanced
- Spanish, , native
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Agent
Loyal Services LLC
07.2023 - 12.2023
Au Pair
Au Pair Work Exchange
07.2019 - 07.2022
Planning Professional
Consorcio Express S.A
08.2017 - 06.2019
Planning Professional
Mectronics S.A
08.2016 - 08.2017
Planning analyst
Mectronics S.A
02.2015 - 08.2016
06.2011 - 11.2014
Master of Science - Construction Management
University of Alberta
ESL
Prince George’s Community College
Specialization in Project Management -
Universidad Distrital Francisco José de Caldas
Industrial Engineering -
Institución Universitaria Politécnico Grancolombiano
ESL
LADO International
English as a Second Language -
International Language Institute
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