Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
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Jocelyn Guerrero

Pomona

Summary

Experienced Medical Assistant with a proven track record of supporting third-party VA contract clinics for over 4 years. Skilled in leadership, compliance, and quality assurance. Dedicated to advancing into Clinic Management by honing skills in operations, team coordination, and providing top-notch Veteran care. Committed to delivering exceptional service and contributing to the success of the healthcare team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Loyal Source Government Services, LLC
04.2024 - Current
  • Managed inventory control systems to ensure adequate supplies were always available for efficient daily operations in the clinic setting.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Provided ongoing training to medical assistants, ensuring adherence to best practices and maintaining a high level of clinical competency.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Ensured compliance with all regulatory guidelines including HIPAA, OSHA, and CLIA; maintaining a safe environment for patients and employees alike.

Clinic Administrator

Loyal Healthcare
10.2022 - 04.2024
  • Improved care delivery by monitoring performance and optimizing strategies with management.
  • Greeted, assisted and directed hundreds of veterans with professional attitude which led to a great experience from the moment they step into the clinic.
  • Operated telephone switchboard to take messages and schedule appointments.1
  • Helped physicians prepare for examinations by obtaining veterans information.
  • Oversaw, monitored and managed daily clinic operations with focus on exceptional care delivery.

Medical Case Admin

QTC Medical Services
09.2021 - 10.2022
  • Successfully triaging and scheduling over 100+ Veteran claims from front to end, on a weekly basis.
  • Avoided overbooking and errors through proactive communication regarding new appointments and schedule changes.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Resolved scheduling conflicts with minimal oversight from managers.
  • After two months of outstanding performance, I was promoted to work as a Workers' Compensation Scheduler for New York state with the Department of Labor.
  • Facilitated claims for the state of New York from start to finish by communicating, handling phone and email correspondence with clinics and claimants.
  • Verified schedule timelines with on-site staff and external contractors.
  • I was promoted to manage 3 claim departments such as Los Angeles fire and police pension, CalPers, and for the city of Los Angeles.

Logistics Analyst

Gigabyte Inc.
08.2019 - 06.2021
  • Maintained updated shipment status, tracking and tracing loads while in transit on a daily basis.
  • Supported shipping department operations and inventory control for more than 10,000 products.
  • Drafted shipment documents, including BOLs, packing lists, invoices, and shipping labels.
  • Coordinated shipment details, recording load data and destination in Excel spreadsheets.
  • Compiled, organized, and reviewed logistics data with 2001 Navision database.
  • Researched and gathered information regarding accessory charges, changes to shipment details, and lost or missing shipments.
  • Communicated with ocean carriers, global consolidators, and trucking companies.

Education

High School -

Pomona Catholic High School
Pomona, CA
05.2018

Skills

  • Medical Inventory and Supply Management
  • Emergency equipment and response knowledge
  • Policy implementation and process improvement
  • Scheduling and rescheduling appointments
  • Performance monitoring tools
  • Electronic Records Proficiency

Certification

  • CMA - Certified Medical Assistant

Language

Spanish
Fluent

Timeline

Medical Assistant

Loyal Source Government Services, LLC
04.2024 - Current

Clinic Administrator

Loyal Healthcare
10.2022 - 04.2024

Medical Case Admin

QTC Medical Services
09.2021 - 10.2022

Logistics Analyst

Gigabyte Inc.
08.2019 - 06.2021

High School -

Pomona Catholic High School

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Jocelyn Guerrero