Yuki Shibamoto
Mountain View,CA
Summary
Proven Sales Representative with a track record of enhancing customer satisfaction and increasing sales revenue at JTB Global Marketing and Travel. Expert in customer relationship building and sales presentations, I excel in creating trust-based relationships and developing tailored solutions. Achieved significant repeat business by leveraging interpersonal communication skills and comprehensive product knowledge.
Overview
14
14
years of professional experience
Work History
Sales Representative
JTB Global Marketing and Travel
09.2018 - 01.2024
- Managed more than 70 tours in a year for American and Australian group tours visiting Japan.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Participated in trade shows and conferences to network and generate leads.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Sales Representative
JTB
04.2010 - 03.2014
- Managed more than 100 tours for Japanese customers in a year.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Bachelor In Foreign Studies, Spanish Language - Foreign Languages And Literatures
Nanzan University
Nagoya, Japan03.2010
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
Languages
Japanese
Native or Bilingual
Timeline
Sales Representative
JTB Global Marketing and Travel
09.2018 - 01.2024
Sales Representative
JTB
04.2010 - 03.2014
Bachelor In Foreign Studies, Spanish Language - Foreign Languages And Literatures
Nanzan University
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