Naomi Wondimu

- Wheel chair agent and help customers that need wheelchair assistance in San Jose airport .

- Customer service agent for JetBlue airways contracted G2 Secured Staff in San Jose airport.

-Provide compassionate, safe, and timely wheelchair assistance to passengers with mobility needs, ensuring compliance with ADA guidelines and airline policies.

-Coordinate and escort passengers through security checkpoints, gates, and baggage claim areas, while maintaining clear communication with airline staff and TSA personnel.

-Deliver exceptional customer service by addressing passenger concerns, assisting with flight information, and ensuring a smooth travel experience.

-Act as a frontline representative for JetBlue Airways, supporting check-in, boarding, and gate operations as needed.

-Utilize airline systems to verify boarding passes, update flight statuses, and coordinate special service requests.

-Maintain a calm and professional demeanor in a fast-paced airport environment, effectively managing time and adapting to rapidly changing situations.

-Collaborate with fellow agents, ground crew, and gate staff to support on-time departures and enhance the overall customer experience.

• Worked as a sales associate for See's Candies through HMSHost in San Jose airport
• Delivered excellent customer service in a high-traffic airport retail environment, assisting travelers with product selection, gift packaging, and purchase transactions.
• Maintained thorough knowledge of See’s Candies product line to provide recommendations and upsell seasonal or specialty items.
• Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Adhered to all company policies and procedures while exhibiting a strong work ethic and dedication to the success of the team.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Enhanced customer satisfaction by providing efficient service with a friendly demeanor.
• Prepared menu items accurately and efficiently according to established recipes and guidelines, ensuring consistent quality.
• Prepared and packaged customer orders for takeout in compliance with company standards