Yui Kiyota
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of guests needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive relationships with guests and contribute satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Housekeeping, Laundry Attendant, and Kitchen Staff
Andrews Of Parkwest
07.2022 - Current
- Maintain clean and comfortable environments in facility by vacuuming, cleaning windows and dusting.
- Complete laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Prepare breakfast by following safety and health requirements for each residents to avoid accidents.
- Serve meals and drinks for residents with professional manner.
- Nominated as a ABOVE AND BEYOND RECIPIENT which team members and residents recognize one person for showing exceptional care in October, 2022, and June, 2024.
Counter Staff Member
Manchu Wok
12.2021 - 07.2022
- Work in fast-paced environment and maintain high-quality customer service
- Greet customers and take orders professionally
- Expect customer needs and solve customer problems/complaints
- Clean and sanitize tables, trash stations, floors, kitchen, and equipment for food production to maintain clean and comfortable environment for customer's satisfactions
Customer Service Representative
Kasho Sanzen
02.2021 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Got the knowledge of packing products for sales and delivery with Japanese traditional manner.
Education
Diploma - Tourism And Travel Management
Holland College
05.2020
Certificate - General Studies
Japan College of Foreign Languages
03.2018
Diploma - Guide Interpreter Course
Japan College of Foreign Languages
03.2017
Skills
- Ability to do multi-task in high paced environment
- Be able to solve customer problems / complaints
- Be able to work as team
- Be able to empathize with customers
- Time management
Certificate
- CPR AED - LEVEL C
- SafeCheck Advanced Food Safety Certification
- WHIMIS
Timeline
Housekeeping, Laundry Attendant, and Kitchen Staff
Andrews Of Parkwest
07.2022 - Current
Counter Staff Member
Manchu Wok
12.2021 - 07.2022
Customer Service Representative
Kasho Sanzen
02.2021 - 09.2021
Certificate - General Studies
Japan College of Foreign Languages
Diploma - Guide Interpreter Course
Japan College of Foreign Languages
Diploma - Tourism And Travel Management
Holland College
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