Yu Cao
Oakville,ON
Summary
Dedicated and bilingual customer service professional with hands-on experience in fast-paced retail and bookkeeping environments. Proven ability to provide friendly, efficient service while handling cash and financial transactions with accuracy. Currently studying at the University of Toronto and seeking a part-time Bank Teller role to apply strong communication, problem-solving, and attention-to-detail skills in a professional banking setting.
Overview
3
3
years of professional experience
Work History
Supervisor
Lucky Tea & Red Lotus Restaurant
Mississauga, Ontario
01.2024 - 01.2025
- Delivered excellent customer service in both bubble tea shop and restaurant environments
- Communicated with customers to take orders accurately and efficiently in English and Mandarin
- Prepared beverages, restocked ingredients, and ensured cleanliness of food prep areas
- Monitored inventory levels daily and coordinated restocking with suppliers
- Assisted as a restaurant server during peak hours: took food orders, served dishes, and cleaned tables
- Handled POS transactions, cash, and debit/credit payments, balancing till at end of shifts
Bookkeeping Assistant
Voltz Toys
Mississauga, Ontario
06.2022 - 08.2023
- Recorded daily financial transactions using QuickBooks with accuracy and timeliness
- Reconciled bank statements and monitored cash flow across client accounts
- Organized and digitized receipts, invoices, and supporting financial documents
- Responded to client queries via email and phone, providing clear and timely communication
- Maintained confidentiality and ensured data integrity in all bookkeeping activities
Education
Bachelor of Science - Applied Statistics
University of Toronto
Mississauga, ON08-2027
Skills
- Customer Service & Communication
- Cash Handling & POS Operation
- Basic Accounting & Bookkeeping
- Bilingual: English & Mandarin
- Attention to Detail & Accuracy
- Team collaboration
- Microsoft Excel (formulas, pivot tables, charts)
Timeline
Supervisor
Lucky Tea & Red Lotus Restaurant
01.2024 - 01.2025
Bookkeeping Assistant
Voltz Toys
06.2022 - 08.2023
Bachelor of Science - Applied Statistics
University of Toronto
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