Ysabella Cortes
Daly City
Summary
Hello! My name is Ysabella, and I am a customer service professional with experience in conflict resolution and communication. Demonstrated success in enhancing customer satisfaction through attentive service and effective problem-solving. Experienced in fast-paced environments, consistently recognized for high-quality work and adaptability. Seeking part-time job opportunities with friendly, determined teams!
Overview
2
2
years of professional experience
1
1
Certification
Work History
Philz Coffe
Philz Coffee
San Mateo
02.2025 - Current
- Resolved customer issues through knowledgeable, friendly service to promote high satisfaction.
- Engaged customers in conversations using effective interpersonal skills to enhance experience.
- Collaborated with diverse team members to achieve goals and address product-related issues.
- Executed day-to-day duties with accuracy and efficiency.
- Adapted to changing priorities while managing time effectively to meet demands.
- Received recognition from management for delivering exceptional customer service.
- Processed orders accurately using POS system to ensure smooth transactions.
Guest Service Associate/Front Desk Receptionist
European Wax Center
San Bruno
07.2024 - 02.2025
- Delivered exceptional customer service during waxing appointments and consultations.
- Educated clients on aftercare products to promote optimal skin health.
- Maintained cleanliness and organization of waxing room and reception area.
- Assisted clients with scheduling appointments and managing accounts effectively.
- Greeted guests, assessing interests and needs promptly.
- Resolved customer complaints professionally to ensure satisfaction.
- Handled cash transactions accurately at front desk while processing payments.
- Collaborated with team members to enhance daily operations efficiency.
Education
High School Diploma -
El Camino High School
South San Francisco05-2024
Allied Health - Nursing
Skyline College
San Bruno, CASkills
- Customer service
- Time management
- Cash handling
- Point of sale
- Conflict resolution
- Team collaboration
- Effective communication
- Active listening
- Problem solving
- Cultural awareness
- Organizational skills
- Quality assurance
- Attention to detail
- Calm under pressure
- Leadership
Certification
Food Handler/ Food Safety
Timeline
Philz Coffe
Philz Coffee
02.2025 - Current
Guest Service Associate/Front Desk Receptionist
European Wax Center
07.2024 - 02.2025
High School Diploma -
El Camino High School
Allied Health - Nursing
Skyline College