YINUO LI
Kitchener,Canada
Summary
Results-driven International Admissions and Recruitment professional with over 3 years of experience supporting international student services. Skilled in admissions processing, student recruitment presentations, market research, and international liaison. Proficient in SIS, OCAS, and digital platforms; bilingual in English and Mandarin. Recognized for cultural sensitivity, precision, and a student-centered approach, with strong adaptability to international travel and cross-cultural communication.
Overview
6
6
years of professional experience
Work History
Admissions Student Support Assistant
Conestoga College
07.2025 - Current
- First point of contact for international admissions inquiries via email and online chat, providing guidance on applications, registration, deferrals, and fees.
- Conducted LOA verification and facilitated PAL issuance to support international study permit applications.
- Supported students with application systems (OCAS/IAS, SIS), troubleshooting login issues, uploading documents, and verifying records.
- Collaborated with admissions officers, credential assessors, and program coordinators to resolve complex student cases, including program changes, visa delays, and refunds.
- Maintained knowledge of evolving admissions policies, IRCC regulations, and institutional procedures to ensure compliance and accurate guidance.
International Admissions Assistant
Conestoga College
02.2022 - 07.2025
- Process and review international applications using the OCAS/IAS portals, ensuring accuracy, completeness, and compliance with admission policies.
- Proficient in OCAS and Student Information System (SIS), managing applicant data, processing agent change requests, and tracking document deadlines.
- Verify transcripts, test scores, and financial documents, coordinate with credential services for preliminary evaluation support.
- Communicate with applicants and agents via phone, email, and online platforms, providing updates, resolving issues, and advising on program selection and requirements.
- Represented the college in virtual information sessions and liaised with agents to promote programs and provide recruitment support.
- Collaborate with internal departments (e.g., student services, finance) to ensure smooth onboarding and policy compliance.
- Maintain strong working relationships with overseas agents to support recruitment efforts and enhance the applicant experience.
International Credential Assessment Officer
Conestoga College
03.2023 - 09.2024
- Evaluated international credentials to verify authenticity, assess academic equivalency, and support informed admission decisions.
- Processed and reviewed over 70 application files daily, identifying incomplete submissions and following up with applicants and agents to obtain required documents.
- Verified English Proficiency Test (EPT) results across multiple standards, ensuring consistency and compliance with institutional benchmarks.
- Applied in-depth knowledge of East Asian, South Asian, and Nigerian education systems to perform accurate, culturally contextualized credential assessments.
- Maintained and updated applicant records in the Student Information System (SIS), ensuring accuracy and data integrity for downstream processing.
- Collaborated with Admissions Officers to streamline workflows during high-volume intake periods, improving efficiency and turnaround time.
- Developed expertise in mapping international academic credentials to Ontario secondary and post-secondary requirements.
Customer Service Team Leader
Gol’s Lanzhou
09.2021 - 02.2022
- Trained and supervised 6 new team members, ensuring adherence to service standards and operational procedures.
- Delivered efficient customer service in a fast-paced 40+ seat restaurant, including order taking, menu recommendations, and table service.
- Operated POS systems for accurate transaction processing and managed reservations and takeout orders.
- Supported food storage and handling protocols to maintain hygiene and extend shelf life.
Marketing Administrative Assistant
Easy Group Inc
02.2020 - 11.2020
- Created and published 300+ WeChat official account articles to support social media recruitment and audience engagement.
- Conducted competitive market analysis to improve course content and student satisfaction, contributing to a 30% increase in sales.
- Assisted in the development and execution of marketing plans within budget, supporting product promotion and client acquisition.
- Managed social media content across platforms (WeChat, Facebook, Instagram) and coordinated basic website maintenance.
- Conducted competitor and market analysis to support student recruitment strategies, contributing to a 30% increase in sales.
- Prepared weekly presentation decks with data visualizations to report on business performance and strategic initiatives.
Customer Service Server
Morals Village Hot Pot
06.2019 - 02.2020
- Managed customer orders and processed payments using digital POS systems, handling cash, credit, and check transactions accurately.
- Recommended menu items based on customer preferences, effectively upselling complementary dishes and drinks.
- Delivered friendly and efficient service while resolving guest concerns and maintaining a positive dining experience.
- Built rapport with a diverse customer base and supported team operations in a high-volume restaurant environment.
Education
Master of Science - Geological Science and Geological Engineering
Queen's University
Kingston, Ontario05.2019
Bachelor of Science - Earth Science and Geology (Honours)
University of Waterloo
Waterloo, Ontario06.2018
Bachelor of Engineering - Resources Exploration Engineering
China University of Petroleum (East China)
06.2016
Skills
- Systems & Tools: Microsoft Office (Word, Excel, PowerPoint, basic Access), SIS, OCAS, CRM tools
- Digital & Marketing: Social Media Management, Public Speaking, Student Recruitment Fairs, Market Research
- Languages: Fluent in English and Mandarin
- Soft Skills: Advising & Counselling, Cross-cultural Communication, Relationship Building, Event Coordination
- Valid Passport; G-class Driver’s License with clean record; available for extensive international travel
Accomplishments
- University of Waterloo Merit-Based Award
- University of Waterloo Chinese Universities Program Award
Timeline
Admissions Student Support Assistant
Conestoga College
07.2025 - Current
International Credential Assessment Officer
Conestoga College
03.2023 - 09.2024
International Admissions Assistant
Conestoga College
02.2022 - 07.2025
Customer Service Team Leader
Gol’s Lanzhou
09.2021 - 02.2022
Marketing Administrative Assistant
Easy Group Inc
02.2020 - 11.2020
Customer Service Server
Morals Village Hot Pot
06.2019 - 02.2020
Bachelor of Science - Earth Science and Geology (Honours)
University of Waterloo
Bachelor of Engineering - Resources Exploration Engineering
China University of Petroleum (East China)
Master of Science - Geological Science and Geological Engineering
Queen's University
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