Summary
Overview
Work History
Education
Skills
Languages
Entrepreneurialexperience
Previousprofessionalexperience
Citizenship
Recentprofessionalexperience
Timeline
Generic

Neena Parbhakar

Nepean

Summary

  • 25+ years working in IT in a variety of industries and roles including operations, first and second level customer support and database administration.
  • 2+ years working with Learning Management Systems, CRM tool and EdTech in a post-secondary environment.
  • 8 years as a Teacher of Math, Science, Physics and STEM at an Ottawa private school JK-12.
  • 3 years’ experience in Program Management at a not-for-profit organization
  • 10 years entrepreneurial experience (founder of a STEM business)
  • Bilingual.
  • 4-year Electrical Engineering bachelor’s degree (McGill University).

Overview

36
36
years of professional experience

Work History

Digital Learning Environment Support Officer

Algonquin College
08.2021 - Current
  • Supporting Algonquin faculty in the use of the Learning Management System Brightspace by D2L
  • Contributing to the development of the Knowledge Base
  • Meeting with clients using Zoom, Microsoft Teams to provide real-time support
  • Tracking cases in Sales Force CRM (customer relationship management tool).

Epledge Database Support Officer

United Way of Eastern Ontario
09.2020 - 03.2021
  • Providing technical support on the fundraising platform to the end user during the annual United Way Govt of Canada Workplace Charitable Campaign 2020
  • Working on data analytics and maintenance
  • Building web sites for workplace events
  • Developing reports.

Program Manager for Junior Achievement Ottawa/Coding Workshop facilitator

Ottawa Network for education
08.2018 - 01.2021
  • Recruiting students and volunteers to participate in this 15-week Entrepreneurial, Career Readiness and Financial Literacy Program
  • Training volunteers and teachers
  • Managing volunteer data
  • Launching and managing deployment of programs in high school and partner locations 2 times per year
  • Assisting with fundraising (preparing grants), donor management and online campaigns
  • Assisting with local award recipient selection and referring students for National Awards
  • Providing and managing all documentation
  • Organizing events (Innovation Day, Trade Shows, Final Presentations and Gala Awards Night)
  • Dealing with and resolving issues as they arise
  • Promoting the programs on social media, through networking events and newsletters
  • Delivering 12 Coding Workshops per year to High Schools throughout Ottawa.

Science, Technology, Engineering, Math (STEM) Educator

Academie de la Capitale (IB World School)
01.2013 - 08.2019
  • Grade 7/8 Math, Science and STEM
  • Grade 11/12 Physics, Grade 11/12 Math
  • Grade 10 Mathematics and Science
  • Grade 3-8 STEM enrichment classes
  • Responsible for organizing Math and Science competitions, events, and fairs
  • Middle Years Program (MYP) Coordinator
  • Designed, deployed, and managed school-wide Science, Technology, Engineering and Math (STEM) program
  • Investigated and introduced new software applications to support staff and students.

Operations Database Administrator

Bank of Canada
01.2009 - 05.2013
  • Providing technical leadership and mentoring
  • Liaising with many internal departments
  • Providing off-hours support for critical applications 24x7
  • Proactively monitoring 100+ SQL and Oracle databases
  • Performing upgrades and patching as required
  • Documenting processes and procedures
  • Involved in recoveries and Disaster Recovery planning
  • Unix scripting
  • PL/SQL coding.

Owner/Director

Brain Waves Inc.
01.2000 - 01.2010
  • Provided experiential summer programs and workshops on site to schools, community centers and businesses including Nortel
  • Developed all curriculum and materials for the programs and hired and trained all staff, managing up to 30 teachers, counselors and volunteers every summer
  • Managed all aspects of marketing and sales for Brain Waves as well as human resources and accounting.

Database Administrator

Bridgewater Systems
10.2006 - 11.2008
  • Day to day operation of production and lab databases
  • Installation and upgrade of Oracle databases
  • Adding and configuring users
  • Capacity planning
  • Troubleshooting database issues
  • Responding to customer outages
  • Performance monitoring and tuning
  • Creation of change management processes and tools
  • Creation of internal WIKI page for tracking database releases
  • Participated in the development of a database auditing process
  • Participated in numerous change controls and other off-hours work for the customer
  • Provided back out strategies and root cause analysis to the customer as needed
  • Managed client relationships and expectations
  • Trained junior team members
  • Worked with R&D, IT, Support, Product Verification and Product Line Management teams to ensure quality product and on-time deliveries.

Senior Business/IT Analyst

Ottawa Carleton School Board
01.2005 - 09.2006
  • Data Analyst, Business Systems (term).

Bio-Informatics Consultant/Project Manager

Health Canada
02.2003 - 07.2004
  • Project Manager Process Delivery Group.

Senior IS Specialist

Nortel Networks
02.2000 - 07.2001

OpCom Solutions

Senior Systems Engineer/Project Coordinator
10.1995 - 09.1997

DMR Group Inc

Senior System Analyst Team Leader
11.1992 - 09.1995

Computerized Library Systems Inc.

UNIX System Administrator
07.1990 - 08.1992

Quality Engineer

Nortel Networks
04.1988 - 06.1990

Education

Bachelor of Engineering - Electrical -

McGill University

Skills

  • Fortran
  • Pascal
  • C
  • Visual Basic
  • UNIX
  • HP-UX
  • Windows
  • LINUX
  • Microsoft Office 365
  • XP
  • Microsoft Excel
  • Access
  • Exchange
  • LAN
  • WAN
  • TCP/IP
  • CRM
  • BI tools
  • Student Information Systems (SIS)
  • Learning Management Systems (LMS)
  • JotForm
  • Raisers Edge
  • Andar
  • SalesForce
  • SAS
  • Oracle
  • Progress
  • Informix
  • Sybase
  • SQL
  • PL/SQL
  • Microsoft SQL Server 7 and 2000/2005/2008
  • FilemakerPro
  • Microsoft Visual Studio
  • Microsoft NET
  • HTML
  • ASP
  • XML
  • J2EE
  • Macromedia Dreamweaver
  • Adobe (Photoshop, Illustrator)
  • Microsoft Project

Languages

French
English

Entrepreneurialexperience

Brain Waves Inc., Owner/Director, 2000, 2010, Provided experiential summer programs and workshops on site to schools, community centers and businesses including Nortel., Developed all curriculum and materials for the programs and hired and trained all staff, managing up to 30 teachers, counselors and volunteers every summer., Managed all aspects of marketing and sales for Brain Waves as well as human resources and accounting.

Previousprofessionalexperience

  • Bank of Canada, Operations Database Administrator, 01/2009, 05/2013, Providing technical leadership and mentoring, Liaising with many internal departments, Providing off hours support for critical applications 24x7, Pro-actively monitoring 100+ SQL and Oracle databases, Performing upgrades and patching as required, Documenting processes and procedures, Involved in recoveries and Disaster Recovery planning, Unix scripting, PL/SQL coding
  • Bridgewater Systems, Database Administrator, 10/2006, 11/2008, Day to day operation of production and lab databases., Installation and upgrade of Oracle databases., Adding and configuring users., Capacity planning., Troubleshooting database issues., Responding to customer outages, Performance monitoring and tuning, Creation of change management processes and tools, Creation of internal WIKI page for tracking database releases, Participated in the development of a database auditing process, Participated in numerous change controls and other off hours work for the customer., Provided back out strategies and root cause analysis to the customer as needed., Managed client relationships and expectations., Trained junior team members., Worked with R&D, IT, Support, Product Verification and Product Line Management teams to ensure quality product and on time deliveries.
  • Ottawa Carleton School Board, Senior Business/IT Analyst, 01/2005, 09/2006
  • Canadian Air Transport Security Authority (CATSA), Data Analyst, Business Systems, 07/2004, 01/2005
  • Health Canada, Bio-Informatics Consultant/Project Manager, 02/2003, 07/2004
  • Nortel Networks, Project Manager Process Delivery Group, 02/2000, 07/2001
  • Nortel Networks, Senior IS Specialist, 10/1997, 02/2000
  • OpCom Solutions, Senior Systems Engineer/Project Coordinator, 10/1995, 09/1997
  • DMR Group Inc, Senior System Analyst Team Leader, 11/1992, 09/1995
  • Computerized Library Systems Inc., UNIX System Administrator, 07/1990, 08/1992
  • Nortel Networks, Quality Engineer, 04/1988, 06/1990

Citizenship

Canadian

Recentprofessionalexperience

  • Algonquin College, Digital Learning Environment Support Officer, 08/2021, Present, Part-time, Supporting Algonquin faculty in the use of the Learning Management System Brightspace by D2L, Contributing to the development of the Knowledge Base, Meeting with clients using Zoom, Microsoft Teams to provide real time support, Tracking cases in Sales Force CRM (customer relationship management tool)
  • United Way of Eastern Ontario, Epledge Database Support Officer, 09/2020, 03/2021, Contract, Providing technical support on the fundraising platform to the end user during the annual United Way Govt of Canada Workplace Charitable Campaign 2020, Working on data analytics and maintenance, Building web sites for workplace events, Developing reports
  • Ottawa Network for education, Program Manager for Junior Achievement Ottawa/Coding Workshop facilitator, 08/2018, 2021, Part-time contract, Recruiting students and volunteers to participate in this 15-week Entrepreneurial, Career Readiness and Financial Literacy Program, Training volunteers and teachers, Managing volunteer data, Launching and managing deployment of programs in high school and partner locations 2 times per year, Assisting with fundraising (preparing grants), donor management and online campaigns, Assisting with local award recipient selection and referring students for National Awards, Providing and managing all documentation, Organizing events (Innovation Day, Trade Shows, Final Presentations and Gala Awards Night), Dealing with and resolving issues as they arise, Promoting the programs on social media, through networking events and newsletters, Delivering 12 Coding Workshops per year to High Schools throughout Ottawa

Timeline

Digital Learning Environment Support Officer

Algonquin College
08.2021 - Current

Epledge Database Support Officer

United Way of Eastern Ontario
09.2020 - 03.2021

Program Manager for Junior Achievement Ottawa/Coding Workshop facilitator

Ottawa Network for education
08.2018 - 01.2021

Science, Technology, Engineering, Math (STEM) Educator

Academie de la Capitale (IB World School)
01.2013 - 08.2019

Operations Database Administrator

Bank of Canada
01.2009 - 05.2013

Database Administrator

Bridgewater Systems
10.2006 - 11.2008

Senior Business/IT Analyst

Ottawa Carleton School Board
01.2005 - 09.2006

Bio-Informatics Consultant/Project Manager

Health Canada
02.2003 - 07.2004

Senior IS Specialist

Nortel Networks
02.2000 - 07.2001

Owner/Director

Brain Waves Inc.
01.2000 - 01.2010

OpCom Solutions

Senior Systems Engineer/Project Coordinator
10.1995 - 09.1997

DMR Group Inc

Senior System Analyst Team Leader
11.1992 - 09.1995

Computerized Library Systems Inc.

UNIX System Administrator
07.1990 - 08.1992

Quality Engineer

Nortel Networks
04.1988 - 06.1990

Bachelor of Engineering - Electrical -

McGill University

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Neena Parbhakar