YINKA KOLADE

Rendering excellent customer service and relationship management with 14+ years of experience, holding a dual role as the customer service and operations manager, managing, and overseeing the daily activities of the bank’s branch operations. Supervised, coordinates, and attends to administrative and facility management activities in branch operations. Established efficient cash management and effective people’s management. Led administrative and facility management, established efficient cash management, and demonstrated effective people management skills.

• Customer Service and Banking Operations Certification: Customer Service Leadership/Management (FCMB, Ndackson Consulting & LinkedIn)
• Basic Banking Operations Course (H-On Consulting & Ndackson Consulting)
• Food Handler Certificate (in view)
• First Aid &CPR/AED (John Furst & LinkedIn)
• AML/CFT Compliance: Anti-money laundering and combating the financing of terrorism compliance training handled by Datapro.
• Associate member of certified Anti-money laundering specialists (ACAMS).
• Improving the control of environment and fraud management training facilitated by control edge consulting limited Risk and control community.

• Influence of Electronic Media on the Academic Performance of Secondary Schools Students in Economics, The project was used to determine and measure the influence of electronic media on the academic performance of secondary school students in Nigeria.
• Determinants of Private Consumption in Nigeria, This project was used to measure and evaluate the determinants of private consumption in Nigeria using Error correction model and proffering solutions.

CSR and Voluntary Work Experience: I partake in community social responsibility activities by attendings to the need of youths and homeless and providing comforts to those in the juvenile correctional homes. Visits hospitals to provide relief material and other help to patients. Joined the teams that pay visitation to prison and provides needed materials to inmates.