YIBO ZHANG
Richmond,Canada
Summary
Detail-oriented and proactive graduate with strong customer service experience, administrative capabilities, and hands-on marketing awareness. Skilled in visual design, communication, and workflow optimization. Bilingual in English and Chinese, able to interact confidently in diverse environments. Adept at assisting clients, managing tasks efficiently, and supporting business operations in both office and fast-paced field roles.
Overview
4
4
years of professional experience
Work History
Delivery Associate (Part-Time)
Amazon Flex
09.2024 - Current
- Managed time-sensitive delivery routes, handling 80-120 parcels per shift with exceptional accuracy.
- Conducted scanning, verification, and drop-off while consistently meeting strict performance targets.
- Demonstrated reliability and efficiency in fast-paced environments through independent problem-solving.
- Communicated delivery status and resolved issues effectively with customers.
- Collaborated with team members to enhance delivery processes and operational efficiency.
- Provided friendly customer service during client interactions throughout deliveries.
Lobby Manager Intern
Chang'an Bank Co., Ltd.
08.2021 - 09.2021
- Assisted over 80 clients daily with inquiries and banking services, ensuring prompt responses.
- Guided customers through account opening procedures, explaining banking products and loans.
- Coordinated lobby workflow to minimize wait times and enhance service efficiency.
- Managed daily lobby operations, fostering a welcoming environment for clients.
- Optimized client flow and comfort by contributing to lobby layout development.
- Provided accurate information in response to client inquiries, supporting informed decision-making.
Education
Bachelor of Arts - Contemporary Arts, Economics
Simon Fraser University
05.2025
High School Diploma -
Westview Secondary School
Maple RidgeSkills
- Bilingual (English and Mandarin)
- Adobe Creative Suite
- Microsoft Office Suite
- Basic data analysis
- Basic visual design
- Customer service
- Time management
- Effective communication
- Inventory management
- Administrative coordination
Hobbies and Interests
- Golf
- Consumer electronics
- Photography
- Confident and outgoing communicator
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Delivery Associate (Part-Time)
Amazon Flex
09.2024 - Current
Lobby Manager Intern
Chang'an Bank Co., Ltd.
08.2021 - 09.2021
Bachelor of Arts - Contemporary Arts, Economics
Simon Fraser University
High School Diploma -
Westview Secondary School