Zhen Zhou
Halifax,NS
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Friendly customer service with three years of experience working in retail and restaurant environments. Dedicated and hardworking, with experience handling transactions and assisting clients. Committed to problem solving, answering customer questions and making customer calls. Organized and dependable candidates successfully juggle multiple priorities with a positive attitude.
Smart professionals, native Mandarin, fluent in English, can interpret and translate in both languages. Ability to be a reliable sale that can successfully provide fast, high-quality customer service. Detail-oriented team player with strong organizational skills. Ready to help team achieve company goals. Hard-working, enthusiastic, with strong organizational skills, eager to obtain a full-time position.
Overview
3
3
years of professional experience
Work History
Cashier—Part Time
Hot Shoppe
01.2019 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Server—Part Time
Sushi island
09.2019 - 02.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Server —Part Time
Magic Wok Eatery
09.2020 - 01.2021
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
Server—Full Time
Sun Sushi
11.2020 - 10.2021
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Business Administration - Business Administration
Memorial University of Newfoundland
St John’s, NL02.2021
Skills
- Effective Communication
- Customer Service and Assistance
- Teamwork and Collaboration
- Bilingual mandarin and English
Timeline
Server—Full Time
Sun Sushi
11.2020 - 10.2021
Server —Part Time
Magic Wok Eatery
09.2020 - 01.2021
Server—Part Time
Sushi island
09.2019 - 02.2020
Cashier—Part Time
Hot Shoppe
01.2019 - 03.2020
Bachelor of Business Administration - Business Administration
Memorial University of Newfoundland
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