Hi, I’m
Jeff Ka Ho Wong
Richmond,BC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
years of professional experience
2
Bachelor Degree
Work History
Uber EatVancouver, BC
Part Time Delivery Driver
01.2023 - Current
Job overview
- Pick up food from local restaurants and delivery the orders to customers.
- Ensure food matches what was ordered.
- Delivering orders either to the customer’s door or meeting customers on a curbside outside of the delivery location
EVA Airways CorporationVancouver, BC
Traffic Officer
07.2023 - 08.2023
Job overview
- Prepare daily flight including catering.
- Answering passenger enquiries and check telexes.
- Oversee GHA performances.
- Make sure flight On Time Performance and handling flight disruption.
- Ad hoc operational tasks by manager.
- Cargo and baggage handling
idp International Education SpecialistsHONG KONG, Outside U.S./Canada
Part Time Invigilator
06.2021 - 08.2021
Job overview
- Assist with the setup of testing venues.
- Follow and enforce testing procedures and regulations.
- Invigilation during the test.
- Check attendance during the test.
- Dealing with queries raised by candidates.
- Control and manage the test environment.
Wilson Parking GroupHONG KONG, Outside U.S./Canada
Area Manager
09.2020 - 05.2021
Job overview
- Manage six carpark operations in designated district.
- Enforce company policies and operation procedures.
- Handling customer enquiries and complaints.
- Main contact person for carpark issues.
- Carpark staff rostering and training new staff.
- Meeting and communicating with landlord and other stakeholders.
- Handle irregularity cases, incidents and accidents inside carpark area.
Airport AuthorityHONG KONG, Outside U.S./Canada
Operation Officer
03.2019 - 09.2020
Job overview
- Representative role in Integrated Airport Control Center for daily operation.
- Real time monitoring of day-to-day operations, perform in-terminal, Sky pier, roadside and work sites patrols.
- Handle and prepare day-to-day operation logs, reports and paper works.
- Attend to accident, incidents and fault report, coordinate with external and internal parities concerned for assistance, remedial actions and solutions.
- Liaise and coordinate with service contractors for road management and in-terminal and landside cleaning, car park and taxi station management, anti-touting, baggage handling and tax refund
- Enforce Airport Authority Bylaw, conduct on scene investigation and prepare incident reports for the necessary actions of management.
Hong Kong AirlinesHONG KONG, Outside U.S./Canada
Ground Services Supervisor
12.2018 - 03.2019
Job overview
- Assist airport services manager to monitoring the outstation performance.
- Monitoring station performance and individual outstation staff performance.
- Consolidate and analyze the discrepancies reports from outstations and investigate for the root cause.
- Workout the improvement plans and corrective actions to minimize outstation discrepancies.
- Conduct station audit before the launching of any new destinations.
- Provide regular assessment to the performance of outstation staff.
- Act as team leader and main coordinator of Hong Kong Airline to lead the project of IATA 753 Resolution, setup Hong Kong Airline own baggage tracking system to comply with the IATA 753 Resolution.
- In charge of Hong Kong Airline global network baggage irregularity issues, lower the compensation cost and improve the customer satisfaction rate in comparing with the same period of pervious year.
- Cooperate with finance department to implement the IATA prorate between Hong Kong Airline and other international airlines to solve the interline baggage irregularities compensation issues.
- Review the procedure of Hong Kong Airline baggage handling manual.
Korean Air Company LimitedHONG KONG, MB
Assistant Manager
05.2009 - 12.2018
Job overview
- Monitor and supervise the ground handling company to ensure that the SLA is highly performed.
- Meeting with ground handling company to seek improvement and raise out suggestion and complaint for daily operation issues.
- Handling daily flight operation in all aspects such as ramp, baggage, landside and airside and load control.
- Answering phone call enquiry and smooth handling of passenger complaint.
- Cooperating with outstation and headquarter.
- Act as key person representing Korean air in the project of outsourcing ground handling services, successfully transfer the ground handling services from self-handling to outsourced ground handling company, Jardine aviation services, in 2013.
- Represent Korean air to sourcing and negotiating for crew hotel.
- Setup Services Level Agreement and hold regular meeting with ground handling company.
- Act as key person in charge of transfer ground handling company from Jardine to HAS in 2017.
Hong Kong Airport Services LimitedHONG KONG, Outside U.S./Canada
Passenger Services Officer
09.2006 - 05.2009
Job overview
- Provide airside flight handling services such as boarding gate handling and arrival flight handling.
- Well practice and providing excellent customer services.
Education
Vancouver Community CollegeVancouver, BC
Bachelor Degree of Hospitality Management from Hospitality Management
05.2023
City University of Hong Kong Hong Kong
Bachelor Degree of Social Sciences from Administration And Public Management
11.2006
Skills
- Training and mentoring
- Good communication and interpersonal skills
- Microsoft Office
- Team Leadership
- Detail Oriented
- English, Mandarin and Cantonese Fluency
- Decision-Making
- Operations Management
- Customer Service Management
- Occupational First Aid level 1
- Serving It Right certificate
Certification
- Serving It Right certificate
- Occupational First Aid Level 1
- Class 5 Driving License
- Pleasure Craft Operation Card
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native/ Bilingual
References
References available upon request.
Timeline
Traffic Officer
EVA Airways Corporation
07.2023 - 08.2023
Part Time Delivery Driver
Uber Eat
01.2023 - Current
Part Time Invigilator
idp International Education Specialists
06.2021 - 08.2021
Area Manager
Wilson Parking Group
09.2020 - 05.2021
Operation Officer
Airport Authority
03.2019 - 09.2020
Ground Services Supervisor
Hong Kong Airlines
12.2018 - 03.2019
Assistant Manager
Korean Air Company Limited
05.2009 - 12.2018
Passenger Services Officer
Hong Kong Airport Services Limited
09.2006 - 05.2009
Vancouver Community College
Bachelor Degree of Hospitality Management from Hospitality Management
City University of Hong Kong
Bachelor Degree of Social Sciences from Administration And Public Management
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