Yethro Katameya
Edmonton,Alberta
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and French help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
6
6
years of professional experience
Work History
Landscaper
Ecoyard
Calgary, AB
10.2023 - 12.2024
- Maintained landscaped areas by mowing, trimming, and edging lawns.
- Installed and repaired irrigation systems to ensure proper water distribution.
- Assisted with planting trees, shrubs, and flowers according to design plans.
- Educated clients on plant care and landscape maintenance practices effectively.
Salesman and Recruiter
Hudson's Bay Company
Edmonton, AB
06.2021 - 01.2024
- Maintained merchandise displays to ensure a visually appealing shopping experience.
- Greeted customers and provided information about products and services.
- Addressed customer questions and concerns regarding products and services.
Airport Ramp Agent
WestJet
Edmonton, AB
05.2023 - 10.2023
- Loaded and unloaded baggage from aircraft using specialized equipment.
- Conducted safety checks on ramp equipment and followed safety protocols.
Customer Value Associate
Walmart
Edmonton, AB
02.2021 - 08.2021
- Maintained accurate inventory levels through regular stock checks.
- Assisted customers with product inquiries and service requests.
- Collaborated with team members to enhance customer satisfaction initiatives.
Team Member
Mcdonald
Edmonton, AB
01.2019 - 06.2019
- Maintained cleanliness and organization of workstations and dining areas
- Assisted customers with orders, providing friendly and efficient service.
- Operated cash registers to process payments from customers.
Education And Certifications
- Graduate High School Diploma
- Electrical Installations Technology WHMIS
- Occupational Health & Safety
- Transportation of Dangerous Goods
Professional Summary - Skills
- Possess a valid Alberta Class 5 Vehicle Operator's License
- Proven ability to remain alert and maintain a high level of concentration
- Excellent Interpersonal skills and a customer service orientation
- Physically fit and able to load and unload materials
- Fit and Motivate to drive in all weather conditions
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Landscaper
Ecoyard
10.2023 - 12.2024
Airport Ramp Agent
WestJet
05.2023 - 10.2023
Salesman and Recruiter
Hudson's Bay Company
06.2021 - 01.2024
Customer Value Associate
Walmart
02.2021 - 08.2021
Team Member
Mcdonald
01.2019 - 06.2019
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