Tori House
Edmonton,Alberta
Summary
Recent graduate from Grant MacEwan University with a strong foundation in policing and investigations, supported by hands-on experience from academic projects and field placements. Exhibits excellent teamwork, problem-solving, and time-management skills that enhance contributions to collaborative efforts. A background in customer service encompasses expertise in conflict resolution and effective communication, which fosters customer satisfaction and loyalty. Recognized for reliability and a proactive mindset, fully committed to achieving organizational goals while prepared to pursue a law enforcement career focused on meaningful contributions driven by dedication and passion. Professional, prepared security personnel with a strong focus on team collaboration and achieving results. Skilled in surveillance, conflict resolution, and emergency response. Reliable and adaptable, ensuring safety and security in dynamic environments.
Overview
5
5
years of professional experience
Work History
Protective Services Guard
Paladin Security Group
05.2025 - Current
- CORE Guard at the Royal Alexandra Hospital Charlie Team
- Worked along side with Alberta Health Services Community Peace Officers as well as other Protective Services Guards to help resolves conflicts to ensure the hospital remains a safe environment, maintaining security and safety for all staff, patients and visitors.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to other members within my team.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
Field Placement
Alberta Health Services
01.2025 - 04.2025
- Shadowed AHS Peace Officers and Paladin Security guards while conducting protective service duties within Edmonton area hospitals, bringing peace and order to the hospitals and ensuring the safety of patients, staff and visitors.
- Worked effectively in fast-paced environments.
- Ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Canadian Tire
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
Indigenous Rights Advocate Volunteer
Jasper Place High School
09.2020 - 06.2023
- Volunteered as an Indigenous knowledge advocate to spread awareness about orange shirt day and MMIW at school assemblies and knowledge events
- Promoted cultural awareness with educational workshops and hands-on activities with organization of multicultural festivals.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Diploma of Police And Investigations - Investigative Studies
Grant MacEwan University
Edmonton, AB06.2025
High School Diploma -
Jasper Place High School
Edmonton, AB06.2023
Skills
- Effective Listening
- Analytical Thinking
- Conflict Resolution
- Problem-Solving Skills
- Effective Interpersonal Communication
- Analytical Report Development
- Efficient Documentation Practices
- Fostering Connections
- Effective Complaint Resolution
- Critical thinking
Awards
- The Western Canada Bursary for Indigenous Stories
- TELUS Friendly Future Foundation Social Impact Bursary
- Indigenous Careers Award
- Alexander Rutherford Scholarship
- High School Honors
- Sportsmanship Award
- Art AP Award
Timeline
Protective Services Guard
Paladin Security Group
05.2025 - Current
Field Placement
Alberta Health Services
01.2025 - 04.2025
Customer Service Representative
Canadian Tire
09.2022 - Current
Indigenous Rights Advocate Volunteer
Jasper Place High School
09.2020 - 06.2023
Diploma of Police And Investigations - Investigative Studies
Grant MacEwan University
High School Diploma -
Jasper Place High School
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