Dedicated protective services professional with seven years of experience in healthcare security. Proven ability to navigate high-pressure situations while maintaining safety and compliance, complemented by strong multitasking skills and leadership capabilities in mentoring peers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Protective Services Guard
North Bay Regional Health Centre
2022.05 - Current
Managed multiple duty calls through dispatch and on the floor, maintaining accuracy and efficiency.
Navigate high intensity situations with professionalism, safety focus tactics.
Acted as shift lead in supervisor's absence, overseeing team operations.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
Exhibited respect and friendliness while leading team members in various situations.
Mentored employees, fostering development and team cohesion.
Adapted to flexible scheduling by working nights, weekends, and holidays.
Wrote multiple detailed reports and daily documentation in notebooks.
Security Guard
Securiguard
2019.03 - 2022.09
Attend emergency situations to ensure safety and provide immediate assistance.
Monitored and authorized entrance and departure of employees, visitors and other persons in max security locations.
Conducted searches and supervised patients to ensure safety for all individuals.
Patrolled premises on foot and responded to public needs with professionalism and courtesy.
Managed service calls, recorded information, monitored CCTV, and addressed public needs simultaneously.
Front Desk Associate
World Gym
2018.03 - 2020.07
Managed all front desk operations including incoming calls, membership sign ups, and assistance on the floor with the equipment.
Warmly greeted visitors and customers upon arrival, offered assistance and answered questions.
Resolved customer complaints and issues, ensuring complete satisfaction and fostering positive relationships.
Balanced cash register to accurately reflect all transactions for the closing shift.
Inspected and locked building entrances to enhance security during off-hours.
Oversaw cleaning and sanitation practices across all areas to maintain health standards.
Education
Bachelor of Arts - Criminal Justice
Nipissing University
North Bay, ON
2022-06
Ontario College Diploma - Police Foundations
Canadore College
North Bay, ON
2019-04
Skills
Crisis management
Situational awareness
Strong leadership
Excellent multitasking
Organized
Strong communication
Certification
Ontario Security License 2025
First Aid/CPR Oct. 2025
Trauma Informed Care 2024
Applied Suicide Intervention Skills Training (ASIST) 2024