Yesha Patel
Toronto,ON
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Swing Shift Manager
McDonald's
10.2021 - Current
- Monitoring and improving staff performance
- Ensuring adherence to sanitation and safety standards
- Motivated staff to perform at peak efficiency and quality.
- Led shift operations to consistently meet performance targets and delight customers with exceptional service.
Customer Service Representative- Seasonal
Toronto Public Library
09.2022 - 01.2023
- Assisted library patrons with inquiries and provided guidance
- Checked out and returned books and materials
- Resolved issues and concerns to ensure a positive experience
- Conducted shelving and organizing of library resources
Sales Associate- Seasonal
Browns Shoes
05.2022 - 08.2022
- Achieved sales targets as a representative
- Processed cash transactions and handled cash
- Provided exceptional customer service
Academic Support Mentor- Seasonal
Seneca College
04.2022 - 07.2022
- Evaluated student progress with standardized assessments, homework assignments and exams
- Led individual and small group sessions to address class material
Content Writer Intern
Purushottam Khandelwal & Co
10.2020 - 12.2020
- Produced well-researched content
- Drafted structured content for approval
- Completed thorough research into assigned topics.
Education
BACHELOR'S - BIOTECHNOLOGY
SENECA COLLEGE
08.2022
BACHELOR OF SCIENCE - BIOMEDICAL SCIENCE
York University
HIGH SCHOOL DIPLOMA -
Anand Niketan Shilaj
06.2021
Skills
- Research and Analysis
- Communication and Interpersonal Skills
- Problem-solving and Critical Thinking
- Time Management and Organization
- Develop training programs
- Networking
Certification
- Standard First Aid, CPR & AED Certification- RED CROSS
- Workplace Violence Prevention
- WHMIS Certification
- Food Handler Certificate- CANADIAN INSTITUTE OF FOOD SAFETY
Volunteering Experience
FUNDRAISER- Lion's Club International
- Collaborate with team to plan and execute fundraising events, Effectively execute the organization's mission and vision, Contributed to raising funds for community initiatives
VOLUNTEER TUTOR- PRM Educational Institute
- Provided tutoring and academic assistance to students, Conducted one-on-one learning sessions, Updated website content
GENERAL MEMBER- Women In White Coats
STUDENT AMBASSADOR- SSA, York University
Awards
- Avie Bennett First Generation Award- York University
- Employee Of The Month - McDonald's
- Faculty Of Science Entrance Scholarship- York University
Timeline
Customer Service Representative- Seasonal
Toronto Public Library
09.2022 - 01.2023
Sales Associate- Seasonal
Browns Shoes
05.2022 - 08.2022
Academic Support Mentor- Seasonal
Seneca College
04.2022 - 07.2022
Swing Shift Manager
McDonald's
10.2021 - Current
Content Writer Intern
Purushottam Khandelwal & Co
10.2020 - 12.2020
BACHELOR'S - BIOTECHNOLOGY
SENECA COLLEGE
BACHELOR OF SCIENCE - BIOMEDICAL SCIENCE
York University
HIGH SCHOOL DIPLOMA -
Anand Niketan Shilaj
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