JAP AGAM DEEP SINGH
St. John's,NL
Summary
Dynamic professional with a proven track record at McDonald's, excelling in operational efficiency and customer service. Skilled in inventory coordination and fostering teamwork, I implemented process improvements that reduced wait times and enhanced guest satisfaction. Committed to health and safety, I trained teams to achieve high performance and a positive workplace culture.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SWING SHIFT MANAGER
McDonald's
04.2024 - 10.2025
- Supervised swing shift operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members, enhancing overall performance and service efficiency.
- Implemented process improvements that streamlined workflow and reduced wait times.
- Managed inventory levels effectively, minimizing waste while maintaining product availability.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Monitored equipment functionality, coordinating maintenance to prevent operational disruptions.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
FRONT DESK MANAGER
Deerhurst Resort
03.2023 - 04.2024
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and supervised staff, fostering a collaborative team environment.
- Implemented efficient scheduling practices to optimize front desk coverage.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Bachelor of Science - Mechanical Engineering
Georgian College of Applied Arts And Technology
Barrie04-2023
Skills
- Health and safety
- Operational efficiency
- Software utilization
- Inventory coordination
- Customer service monitoring
- Workplace culture development
Languages
English
French
Punjabi
Certification
- CERTIFIED TRAINER
- WHMIS
- SMART SERVE
- FIRST AID AND CPR
Timeline
SWING SHIFT MANAGER
McDonald's
04.2024 - 10.2025
FRONT DESK MANAGER
Deerhurst Resort
03.2023 - 04.2024
Bachelor of Science - Mechanical Engineering
Georgian College of Applied Arts And Technology