Yeni Monterroza
Castaic
Summary
Dynamic Beauty Manager with expertise in team leadership, staff training, and customer consultation. Proven track record in enhancing team performance and driving sales through effective mentorship and product knowledge.
Overview
13
13
years of professional experience
Work History
Beauty Manager
JcPenney
Ventura
06.2015 - Current
- Managed beauty department operations and ensured product availability.
- Trained and mentored staff on product knowledge and customer service.
- Developed promotional displays to enhance customer engagement and sales.
- Coordinated beauty events to showcase new products and trends.
- Provided personalized beauty consultations to enhance customer experience.
- Provided guidance regarding the selection of colors, textures, styles, brands of cosmetics appropriate for each individual customer.
- Created weekly schedules for staff members that included shifts for beauty consultants.
- Trained and supervised staff in the use of beauty products and services.
- Assisted customers with selecting the right products based on their skin type or hair texture.
- Conducted regular meetings with team members to discuss performance objectives.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education Supervisor
Sephora Inside Jcpenney
Northridge
03.2013 - 06.2015
- Implemented new training materials to align with brand standards and trends.
- Facilitated onboarding sessions for new hires to ensure smooth integration.
- Mentored staff on sales techniques and effective client interactions.
Education
Bachelor of Arts - Corporate And Media Comunications
Avila University
Kansas City, MO05-2002
Skills
- Visual merchandising proficiency
- Product knowledge expertise
- Customer consultation
- Client relationship building
- Sales management
- Brand promotion
- Customer service
- Event coordination
- Team leadership
- Hiring and training
- Staff training and development
- Talent acquisition
- Performance evaluations
- Performance coaching
- Problem resolution
- Problem solving
- Conflict resolution
- Effective communication
- Organizational skills
- Product knowledge expertise
- Staff training and development
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Beauty Manager
JcPenney
06.2015 - Current
Education Supervisor
Sephora Inside Jcpenney
03.2013 - 06.2015
Bachelor of Arts - Corporate And Media Comunications
Avila University