Stephanie Thomas
Ajax,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Beauty Manager
Shoppers Drug Mart
01.2023 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
- Developed and executed successful events, driving increased sales and client loyalty.
- Analyzed sales data regularly, adjusting events to optimize revenue generation.
- Mentored staff members, fostering a positive work environment that encouraged growth and development.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top location within the district.
- Collaborated with sales representatives from national brands to develop in-store promotions and events that increased foot traffic and overall sales.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted regular quality assurance checks on interactions with customers to ensure employees were exceeding established guidelines and standards.
- Responded to customer requests for products, services, and company information.
- Trained new employees on store operations, product knowledge, and customer service techniques to maintain a high level of professionalism.
Beauty Manager
Shoppers Drug Mart
03.2021 - 01.2023
Beauty Manager
Shoppers Drug Mart
01.2020 - 03.2021
Beauty Manager
Shoppers Drug Mart
01.2010 - 01.2017
Education
Associate of Arts - Interior Design
Durham College
Oshawa, ON01.1998
Skills
- Conflict resolution
- Analytical thinking
- Interpersonal skills
- Time management
- Client relationship building
- Marketing and promotions
- Product knowledge expertise
- Budgeting and financial management
- Brand representation
- Visual merchandising mastery
- Social media marketing savvy
- Multitasking efficiency
- Adaptability and flexibility
Languages
English
Full Professional
Timeline
Beauty Manager
Shoppers Drug Mart
01.2023 - Current
Beauty Manager
Shoppers Drug Mart
03.2021 - 01.2023
Beauty Manager
Shoppers Drug Mart
01.2020 - 03.2021
Beauty Manager
Shoppers Drug Mart
01.2010 - 01.2017
Associate of Arts - Interior Design
Durham College
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