Austin Colley
Barrie,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Beauty Manager
Shoppers Drug Mart
12.2021 - Current
- Developed strong relationships with vendors to secure exclusive product offerings for the boutique.
- Increased sales performance by implementing targeted marketing strategies and promotions.
- Provided exceptional customer service, leading to increased repeat business and positive client testimonials.
- Trained and mentored new staff members, enhancing their product knowledge and sales techniques.
- Collaborated with team members to plan in-store events that attracted new clientele and increased foot traffic.
- Implemented effective inventory management processes, reducing stock discrepancies, and minimizing excess stock levels.
- Oversaw store merchandising initiatives, resulting in a more engaging shopping experience for customers.
Beauty Boutique Expert
Shoppers Drug Mart
07.2018 - 12.2021
- Recommended appropriate products to meet customers' individual needs.
- Performed full makeup applications.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Merchandising (planograms, low-stocks, cycle counts, and markdowns).
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Supervisor
Shoppers Drug Mart
12.2017 - 07.2018
- Maintained compliance with company policies, objectives and communication goals.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Set overall vision and provided team leadership.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cashier
Shoppers Drug Mart
07.2017 - 12.2017
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School
Toronto, OntarioShoppers Drug Mart
LEAD Foundations
Skills
- Leadership
- Conflict resolution
- Priority management
- Cosmetics selection assistance
- Product merchandising
- Strategic planning
- Communications
- Training and Development
- Organization
- Customer service
- Relationship development
Timeline
Beauty Manager
Shoppers Drug Mart
12.2021 - Current
Beauty Boutique Expert
Shoppers Drug Mart
07.2018 - 12.2021
Supervisor
Shoppers Drug Mart
12.2017 - 07.2018
Cashier
Shoppers Drug Mart
07.2017 - 12.2017
High School
Shoppers Drug Mart
LEAD Foundations
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