Summary
Overview
Work History
Education
Skills
Certification
Languages
activities
volunteer experience
Timeline
Generic

YASMINE RITA

Calgary,AB

Summary

Attain a position that will enable my to use my to use my strong communication, customer service background and my ability to work well with others. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Agent

WestJet Airlines
05.2023 - Current
  • Maintained a high level of professionalism when interacting with guests, ensuring positive experiences.
  • Utilized strong problem-solving skills to quickly identify and address guest issues.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Handled escalated guest complaints professionally, implementing solutions that addressed concerns adequately.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with guests and attending promptly to their concerns.

Flight Attendant

Jazz Aviation LP
02.2020 - 02.2023
  • Guide and assist for safety and comfort to passengers
  • Always conduct safety checks before the flight
  • Greet and communicate with customers
  • Prepare drinks, food and serve to passengers
  • Monitor, manage and secure the cabin
  • Adhere to all aviation rules and regulations
  • Assist to passengers and cabin crew during emergency situations
  • Provide help with passengers needing extra assistance
  • Submit reports on flights incidents

Server

China Rose (Lounge + Restaurant)
07.2016 - 01.2020
  • Book reservations & keep track of important dates of parties of 100+ ppl
  • Process payments, handling cash, using POS system
  • Training new staff on POS system, seating arrangements, customer service etiquette, closing duties
  • Assisting customers, providing information on the menu and recommendations
  • Standard cleaning duties includes mopping & sweeping floors, sanitizing washrooms, vacuum carpet.

Sales associate

Call It Spring
12.2015 - 05.2017
  • Increased store sales above target each quarter by analyzing daily sales and creating action plans to achieve
  • Spearheaded a store milestone for 2015 & 2016 achieving the maximum sales volume
  • Effectively managed store sales monitoring programs that included mentorship with associates on a per-shift basis to ensure maximum training was achieved
  • Encouraged and inspired associates daily through the company-wide sales program to ensure customers received an ultimate experience.

Sales Clerk

Amandine Bakery
07.2013 - 01.2014
  • Greet Customers in a friendly professional manor
  • Answer all inquiries over the phone regarding events, birthdays & overall items
  • Prepare packages with proper presentation for delivery
  • Replenish store items and fresh stock using FIFO (First in First Out)
  • Ensure the establishment is clean and presentable during all hours of the day.

Education

High School Diploma -

École De La Rose Sauvage
Calgary, AB
06.2017

Skills

    • Fluent in French, English and Arabic
    • Communication
    • Ability to work under pressure
    • Decision making
      • Adaptability
      • Microsoft office literacy
      • Customer Service
      • Multitasking

Certification

  • Flight attendant certification
  • Emergency First Aid & CPR AED
  • High School Diploma
  • Mentorship Certification (CIWA)
  • Alberta Alcohol ProServe

Languages

French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Professional Working

activities

  • Soccer
  • Yoga
  • Painting
  • Baking & cooking

volunteer experience

  • Time management
  • Teamwork skills
  • Able to work alone
  • Quick learner
  • Creative thinking skills
  • PowerPoint/Excel literacy
  • Volunteering Coach U5 & U8 Foothills Summer Camp 2015 to 2017
  • Mentorship within Big Sisters and Big Brothers program Jan. 2014 to 2015
  • Score keeping in volleyball and School basketball Sept. to Feb. 2014
  • Linesman in School Volleyball Sept. to Feb. 2014
  • In yearly open doors for school 2013 & 2014

Timeline

Customer Service Agent

WestJet Airlines
05.2023 - Current

Flight Attendant

Jazz Aviation LP
02.2020 - 02.2023

Server

China Rose (Lounge + Restaurant)
07.2016 - 01.2020

Sales associate

Call It Spring
12.2015 - 05.2017

Sales Clerk

Amandine Bakery
07.2013 - 01.2014

High School Diploma -

École De La Rose Sauvage

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YASMINE RITA